Exchange Mailbox goes blank

Dear Experts,

There is a shared mailbox on my exchange cluster that is now "blank" since last Friday. By blank, I mean that the account is still active but there are no emails at all in any folder.

When I send an email to this account, it arrives in the inbox folder. I tried looking for the history of this account ( there are a lot of people with full access and my first guess was someone deleted everyhintg) but was not able to find anything.

My question is the following: Can I restore this mailbox to a previous state ?

I tried Get-Mailbox Statistics but the information I received does not help (the mailbox is blank)
I have not tried New-MailboxRestoreRequest but how can I know that on my database a save was done ?

Thanks for your help

Edouard

Thank you for your time
CEDHAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will SzymkowskiSenior Solution ArchitectCommented:
Couple of things that you can do...
- login to the shared mailbox (using OWA or Outlook)
- Try and use Recover Deleted Items (this by default will restore deleted items that are not older than 14 days)
- check for retension policies
- check mailbox rules to see if they are being deleted or moved to another folder

If you cannot restore any emails using the above methods then you will have to restore the mailbox from a backup.

Will.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.