We have a brand new HP laptop that we purchased with a license for Office 2013 Professional. When installing, it asked for the key, which we input, and signed into our Microsoft account. Software installed and was fully activated; all was well.
A few days later the user is requesting us to look at the machine because Office is deactivated and it's asking him to activate automatically, or via phone. No worries, we remote in and automatic activation fails. We perform phone activation and it completes without issue. All is well again.
A few days after that we get an identical ticket to the last one. This time I perform a full repair of the installation and fully reactivate it from the ground up. Once again, automatic activation works and he is off and running.
Today Office 2013 Pro was deactivated again, and at this point the user is frustrated. What we have found between all of these scenarios is that Office seems to deactivate whenever he boots the machine without an internet connection. Office will be active, we disable the internet connection, reboot, and Office is now deactivated again. While still offline, I ran the phone activation wizard and it completed successfully. We rebooted offline a few more times and it did not deactivate. Previously, it would take a few days for it to run into problems again.
Has anyone experienced anything similar with O2013Pro? This is a nagging issue that I would like to close out once and for all.