Restoring Win7 image does not recognize external hard drive

Hello Experts, I have a Acer TravelMate laptop.  I made an Windows Image on an external hard drive (WD My Passport).  I now want to recover this image but when I try to restore the restore process does not recognize the external drive.

There is an option to install a driver and I have tried numerous drivers but can't see to get it to recognize the external drive when it boots into the "Re-image your computer" mode.  What do I do now?
tucktechAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Wayne88Commented:
Download the USB driver as well as the Mass Storage controller driver for your specific laptop from Acer's site then burn it on a cd/dvd.  If the files are zipped you want to unzip them before burning it to a cd/dvd.

When you get the driver option during the recovery just pop this cd/dvd to retrieve the drivers then put the restore media back after the drivers are loaded.
0
David Johnson, CD, MVPOwnerCommented:
You're probably missing the usb drivers in your recovery environment.
so you will have to add them

“REAgentC.exe /info”… the output will tell you where to find the image:

Recovery Environment: \\?\GLOBALROOT\device\harddisk0\partition2\Recovery\d1224258-d643-11e4-8466-00155d006616
BCD Id:               d1224258-d643-11e4-8466-00155d006616

So, on the second partition of the first disk (also known as the “C:” drive, according to “Diskpart”), you will find a hidden “recovery” directory, with subdirectory “d1224258-d643-11e4-8466-00155d006616”.  Within here is “winre.wim”.

Now there is simply the matter of injecting the drivers. First, place all the drivers you wish to inject into an easily accessible directory (such as c:\\temp), and then run the following commands:

mkdir c:\mount
dism /mount-wim /WimFile:c:\recovery\d1224258-d643-11e4-8466-00155d006616\winre.wim /index:1 /mountdir:c:\mount
dism /image:c:\mount /add-driver /driver:C:\temp /recurse
dism /unmount-wim /mountdir:c:\mount /commit
rmdir /q c:\mount

Open in new window

0
nobusCommented:
what software did you use for making the image?
you can make the image with the free paragon soft : http://www.paragon-software.com/home/br-free/download.html

that should work ok
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

KimputerCommented:
I've had a few times I couldn't ever restore a Windows Image on a disk. I had to resort to sharing the whole disk on another PC, and then point to that network location during restore. Is there any other Windows PC nearby in the network?
0
tucktechAuthor Commented:
I tried accessing the drive through the network but I get an error when trying to connection after putting in the share and credentials

Error 0x800704cf the network location cannot be reached

I am trying to locate the drivers for the usb and network but can't find the correct driver.  what is the best way to find the driver?
0
nobusCommented:
what software did you use for making the image?
is paragon an option for you?
0
tucktechAuthor Commented:
I used the Windows 7 System/Restore to make an image.
0
tucktechAuthor Commented:
I put the external drive on my Dell laptop and I was able to get to the external drive.  I am just not sure how to get access to the image.

I called Acer and they weren't any help.  I then updated the Acer drivers and download the WD Passwort driver and installed it on the system.  

I then tried loading the drivers for this drive via the "Re-image your computer" console but it still does not access the drive.

I am thinking this is more of an Acer issue ... not sure how to get access to this external drive after I boot in a "repair mode"

I had a similar issue when I booted form HDClone software that it did not recognize the usb drive.

Any more thoughts?
0
tucktechAuthor Commented:
I finally got it.  I created an application and driver DVD from Acer's DVD recovery utility.  I then copied the Win 7 64 drivers for the USB controller.

I then began the image recovery through control panel, backkup and restore.... image recovery.

Once I got the system was in re-image mode I loaded the driver from the DVD (previously copied to a folder on the C partition).. It recognized the external hard drive and it worked.....
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
thats why i suggested paragon - that has the drivers you need
no problems then - MS always succeeds in making things difficult
0
tucktechAuthor Commented:
Ultimately just had to load the driver for the external drive.  There were no instructions of where to get these drivers etc..

I tried some of the solutions but did not get resolution from them.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.