Restoring Win7 image does not recognize external hard drive

Hello Experts, I have a Acer TravelMate laptop.  I made an Windows Image on an external hard drive (WD My Passport).  I now want to recover this image but when I try to restore the restore process does not recognize the external drive.

There is an option to install a driver and I have tried numerous drivers but can't see to get it to recognize the external drive when it boots into the "Re-image your computer" mode.  What do I do now?
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Download the USB driver as well as the Mass Storage controller driver for your specific laptop from Acer's site then burn it on a cd/dvd.  If the files are zipped you want to unzip them before burning it to a cd/dvd.

When you get the driver option during the recovery just pop this cd/dvd to retrieve the drivers then put the restore media back after the drivers are loaded.
David Johnson, CD, MVPOwnerCommented:
You're probably missing the usb drivers in your recovery environment.
so you will have to add them

“REAgentC.exe /info”… the output will tell you where to find the image:

Recovery Environment: \\?\GLOBALROOT\device\harddisk0\partition2\Recovery\d1224258-d643-11e4-8466-00155d006616
BCD Id:               d1224258-d643-11e4-8466-00155d006616

So, on the second partition of the first disk (also known as the “C:” drive, according to “Diskpart”), you will find a hidden “recovery” directory, with subdirectory “d1224258-d643-11e4-8466-00155d006616”.  Within here is “winre.wim”.

Now there is simply the matter of injecting the drivers. First, place all the drivers you wish to inject into an easily accessible directory (such as c:\\temp), and then run the following commands:

mkdir c:\mount
dism /mount-wim /WimFile:c:\recovery\d1224258-d643-11e4-8466-00155d006616\winre.wim /index:1 /mountdir:c:\mount
dism /image:c:\mount /add-driver /driver:C:\temp /recurse
dism /unmount-wim /mountdir:c:\mount /commit
rmdir /q c:\mount

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what software did you use for making the image?
you can make the image with the free paragon soft :

that should work ok
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I've had a few times I couldn't ever restore a Windows Image on a disk. I had to resort to sharing the whole disk on another PC, and then point to that network location during restore. Is there any other Windows PC nearby in the network?
tucktechAuthor Commented:
I tried accessing the drive through the network but I get an error when trying to connection after putting in the share and credentials

Error 0x800704cf the network location cannot be reached

I am trying to locate the drivers for the usb and network but can't find the correct driver.  what is the best way to find the driver?
what software did you use for making the image?
is paragon an option for you?
tucktechAuthor Commented:
I used the Windows 7 System/Restore to make an image.
tucktechAuthor Commented:
I put the external drive on my Dell laptop and I was able to get to the external drive.  I am just not sure how to get access to the image.

I called Acer and they weren't any help.  I then updated the Acer drivers and download the WD Passwort driver and installed it on the system.  

I then tried loading the drivers for this drive via the "Re-image your computer" console but it still does not access the drive.

I am thinking this is more of an Acer issue ... not sure how to get access to this external drive after I boot in a "repair mode"

I had a similar issue when I booted form HDClone software that it did not recognize the usb drive.

Any more thoughts?
tucktechAuthor Commented:
I finally got it.  I created an application and driver DVD from Acer's DVD recovery utility.  I then copied the Win 7 64 drivers for the USB controller.

I then began the image recovery through control panel, backkup and restore.... image recovery.

Once I got the system was in re-image mode I loaded the driver from the DVD (previously copied to a folder on the C partition).. It recognized the external hard drive and it worked.....

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thats why i suggested paragon - that has the drivers you need
no problems then - MS always succeeds in making things difficult
tucktechAuthor Commented:
Ultimately just had to load the driver for the external drive.  There were no instructions of where to get these drivers etc..

I tried some of the solutions but did not get resolution from them.
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