Link to home
Start Free TrialLog in
Avatar of itadminhelp
itadminhelpFlag for Australia

asked on

issue printing any NON HTML emails

We got few Citrix/servers and use outlook from it.
We use outlook 2010
If i right click on a particular txt email and hit print, the document prints but nothing prints in the actual body of the email. The Subject and Recipient print but that's it.

I have tested this myself, on 3 different users that server.
If i print in same way from different server it works just fine.
I have done followings:
-Restarted servers (+ print spooler)
-Confirmed it is using same print drivers as other printer.
-This is happening to all printers

What else i can do to fix this issue ?
Avatar of McKnife
McKnife
Flag of Germany image

Hi.

Get citrix out of the equation, first. Logon locally, start outlook and print.
Avatar of itadminhelp

ASKER

Sorry it is outlook 2007
try a outlook repair
or even office repair from control panel> programs and features
ASKER CERTIFIED SOLUTION
Avatar of itadminhelp
itadminhelp
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
installing sp3 fixed the issue. No other recommendation applied