connecting USB to printer

I am having problem with connecting USB to printer it’s giving me error (USB Device not Recognized)
1 I tried it with more than one USB cord it’s not working
2 tried it with my computer it’s not working
The operating system is win7 64bit
The printer model is Canon LBP 3300
Kevin McpherspmIT Assistant Asked:
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James HodgeManaging DirectorCommented:
Hello,

You should install the printer drivers first before connecting to your computer.

If it came with a CD, use the CD and follow the on screen instructions, then plug in the printer.

James
Kevin McpherspmIT Assistant Author Commented:
that does not work
JohnBusiness Consultant (Owner)Commented:
Try installing on a different computer. You may have a problem with your USB ports or the printer may have an issue.
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Kevin McpherspmIT Assistant Author Commented:
i am getting the same error
JohnBusiness Consultant (Owner)Commented:
On a different computer?  The printer must have a hardware problem in this case.
Jessica WhitleySoftware DeveloperCommented:
The first link below is for the Microsoft Fix it Tool. If you run this tool for Windows 7 it will automatically search your system and attempt to fix any errors it encounters.
https://support.microsoft.com/en-us/mats/windows_usb_diagnostics

The second link here is all drivers and documentation for your printer model as it pertains to Windows 7 64 bit computers. It is a very common problem with Windows 7 to have USB printer spooling issues. Make sure you have checked for any Windows updates and installed all service pack updates.
http://www.canon-europe.com/support/consumer_products/products/printers/laser/i-sensys_lbp3300.aspx?type=drivers&language=EN&os=WINDOWS%207%20(64-bit)
nobusCommented:
does the printer work on another PC?
can you test it on other usb ports?
Kevin McpherspmIT Assistant Author Commented:
Nobus i use different port on my computer did not work i even tried different computer did not work also.
i even got some information about how to  editing your registry it did did not work i even want on the official webpage download some software and drive for this model one software have the option to install USB connection but during the installation it will ask you to plug in the printer with USB, the software does not see it i think the USB port o the machine is not good
Kevin McpherspmIT Assistant Author Commented:
jessica thank you for the links but it did not work but its a cool link
JohnBusiness Consultant (Owner)Commented:
It is time to try a different printer. This one fails on 2 different computers.

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nobusCommented:
can you access the printer menuu - and do a self test?
can you print a configuration page?
Jessica WhitleySoftware DeveloperCommented:
It sounds like your printer port is what is broken.
Kevin McpherspmIT Assistant Author Commented:
The printer port was not working
JohnBusiness Consultant (Owner)Commented:
@Kevin Mcpherspm - Thanks for the update and I was happy to help.
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