Non Domain Admin users are not able to change their password once logged in XenApp 6.5 Desktop

Client has 3 X XenApp 6.5 servers running behind a physical Citrix Access Gateway. All server are running Server 2008 R2.

Authentication is done via the CAG.

All published apps and desktops work fine.

User tried to change their Windows password by, once logged onto the End User Desktop, pressing CTRL +F1 to bring up the Windows Security options, clicking 'Change Password'. Filed out the boxes, click the arrow and they get an 'Access is denied' message.

If i log onto the same End User Desktop wwith my Domain Admin account and follow the same process Im able to change my password fine. So everything seems to be in place for the password change to work but only for Domain Admins.

Any ideas?

LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian CTXSupportCitrix ConsultantCommented:
Does the user object in AD have the option set that password changes are not allowed?  Can you check and see if the same problem occurs on a non-Citrix device?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
I will check n Monday as out of the office for the weekend.
Brian CTXSupportCitrix ConsultantCommented:
Once you get to a machine and invoke the security dialog (CTRL + F1), then for all intents and purposes, Citrix is no longer a factor.  You might also check the security policy for the minimum password age.
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
I should have checked this myself but you're right. The user (and my test user) were checked in AD to not be allowed to change their password!!

Sometimes we need someone to remind of us that sometimes the simplest solution is hte right one!!

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.