Non Domain Admin users are not able to change their password once logged in XenApp 6.5 Desktop

Client has 3 X XenApp 6.5 servers running behind a physical Citrix Access Gateway. All server are running Server 2008 R2.

Authentication is done via the CAG.

All published apps and desktops work fine.

User tried to change their Windows password by, once logged onto the End User Desktop, pressing CTRL +F1 to bring up the Windows Security options, clicking 'Change Password'. Filed out the boxes, click the arrow and they get an 'Access is denied' message.

If i log onto the same End User Desktop wwith my Domain Admin account and follow the same process Im able to change my password fine. So everything seems to be in place for the password change to work but only for Domain Admins.

Any ideas?

Thanks
Mark
LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
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Brian CTXSupportCitrix ConsultantCommented:
Does the user object in AD have the option set that password changes are not allowed?  Can you check and see if the same problem occurs on a non-Citrix device?

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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
I will check n Monday as out of the office for the weekend.
Brian CTXSupportCitrix ConsultantCommented:
Once you get to a machine and invoke the security dialog (CTRL + F1), then for all intents and purposes, Citrix is no longer a factor.  You might also check the security policy for the minimum password age.
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
I should have checked this myself but you're right. The user (and my test user) were checked in AD to not be allowed to change their password!!

Sometimes we need someone to remind of us that sometimes the simplest solution is hte right one!!

Thanks!
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