trying to install windows xp but only getting blue screen

brian ramdhan
brian ramdhan used Ask the Experts™
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bsodthis is a dell optiplex 755

my cousin want me install xp on it but i keep getting this blue screen

he bought a new hd but this only happens....

I know xp is no longer supported by Microsoft so what to do to solve this problem

any idea how to fix this???
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Top Expert 2015

Commented:
Run memory test to make sure no corrupted module
I sometimes get the same and it is usually a memory glitch.

Try again...
Remove and clean the memory contacts with a cotton ear bud... do not use any cleaning liquid.

Run  hardware diagnostics  supplied by the maker (available free on the makers website) or go the easy way and download UBCD and use the hardware diagnostics.
 http://www.ultimatebootcd.com/download.html
Top Expert 2015

Commented:
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Seth SimmonsSr. Systems Administrator
Commented:
this is not a memory issue
a stop 7b is inaccessible boot device
might need to change bios settings sata option (manual shows either raid or ahci - change to the opposite and try setup again)
NinjaStyle82Systems Administrator

Commented:
you probably need to load SATA controller drivers as well, do you get to a point where it prompts to load additional drivers?
Quid, Me Anxius Sum?  Illegitimi non carborundum.
Commented:
I  suspect you don't have the correct driver on your Windows XP install CD.  Or a BIOS misconfiguration.  And quite possibly don't have the correct install CD.

The 0xC0000034 is indicative of this.  See http://pcsupport.about.com/od/findbyerrormessage/a/stop0x0000007b.htm for more information.

Go into the BIOS and see how your hard drive is setup.  If it is set to SATA try setting it to IDE or Legacy or Compatibility mode.  See the link above for more information.  Then try the reinstall.

If it does install then go to Dell and the Optiplex 755 page.  Install all of the chipset drivers there first.  After that then try switching the drive in the BIOS back to SATA.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Go into BIOS and set AHCI to Compatibility Mode because you are trying to put XP on a newer machine.
TemodyPickalbatros, IT Manager

Commented:
I faced this error before when I trying install win xp from usb instead of cd
So try to install from cd
Second check hdd mode in bios and make sure it's on ata not ahci mode
noxchoIT Product Manager
Top Expert 2009
Commented:
As said by Seth, this is missing driver for a storage controller.  In other words the package of Windows XP you are installing does not support by default the storage controller (SATA or RAID or AHCI). You need either to use IDE Compatible mode or slipstream the Windowd CD to add the missing driver.
Easiest way is to go to BIOS and in advanced settings - HDD set it to IDE mode.
XP has generic drivers for IDE controller.
brian ramdhaniCT Technician

Author

Commented:
Ok guys I changed it to legacy mode and I am making progress now

Is there anything I need to do after it is done installing ???
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
Once it has installed go here http://www.dell.com/support/home/us/en/19/product-support/product/optiplex-755/drivers

Install the Windows XP chipset drivers first.

Or use the System tag to identify the drivers you need.  But chipset drivers first.
noxchoIT Product Manager
Top Expert 2009

Commented:
Simply install your drivers. Check via Device Manager if there is any device which needs driver and installed them if needed.
brian ramdhaniCT Technician

Author

Commented:
Hey guys I'm having another problem

When it goes to install the Xp it copies some files and then it says it needs to reboot and after rebooting there is just a blank screen and nothing happens

What to do ???
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
That is a symptom of using a SATA disk which XP does not support. Are you certain you set for ATA and also that you installed the Chipset driver. Also look for a BIOS upgrade.

Also, Dell is not the best at backward support so be prepared that you cannot use this machine for XP. Do you need XP?  It is, after all, long dead now.  You can run it a Virtual Machine and that will work. I do it.
brian ramdhaniCT Technician

Author

Commented:
This machine came with Xp and they need XP on it.......
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Can you get Recovery DVD's from Dell?  They might charge you a small amount, but (a) they will work and (b) Dell will provide support if you have issues.
Pull all power sources for 2 mins. to allow motherboard reset.
Check that you have good working XP install discs  and good working CD / DVD reader to go.
UBCD diagnostics will help.
noxchoIT Product Manager
Top Expert 2009

Commented:
When does it reboot? At which step? Is the CD still in CD-ROM?
brian ramdhaniCT Technician

Author

Commented:
Yes it is still in cd rom
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
What version of XP are you using?  Quite possibly it is a very early version that doesn't have the right support.

If so I suspect you'll have to slipstream your XP CD up to SP3 level for this to work.
brian ramdhaniCT Technician

Author

Commented:
It is a cd with sp 1

How do I slipstream it???
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
SP1 should install, but however, did you call Dell. They may have put special drivers in their recovery CD.  Also SP2 was a new OS (really) so if you can find an XP SP2 CD you might have more success.

You might also consider what I suggested earlier. Run XP as virtual machine.
brian ramdhaniCT Technician

Author

Commented:
Sp 1 not installing
NinjaStyle82Systems Administrator

Commented:
slingingshot15,

I has sp1 already right? will it let you install sp2?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Here is an eBay link for XP SP2 with retail key. I have purchased software on eBay, but DO use caution.

http://www.ebay.com/itm/Microsoft-Windows-XP-Professional-With-SP2-Full-Retail-Version-With-Product-Key-/121700406284?pt=LH_DefaultDomain_0&hash=item1c55e8d40c
noxchoIT Product Manager
Top Expert 2009

Commented:
brian ramdhaniCT Technician

Author

Commented:
So noxcho once I use that slip stream link with my xp home cd with sp 1 it should workout????
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you check the hard drive for errors?  New hard drives can  be defective.
brian ramdhaniCT Technician

Author

Commented:
Hey guys I'm making progress now with a cd with sp3 instead of sp1

Will keep you updated
noxchoIT Product Manager
Top Expert 2009

Commented:
Yes, the SP3 had better generic drivers for ATA (ide) controller. So it should work.
Richard SchilkeOnline Marketing and IT

Commented:
Why bother with this dinosaur OS? Birthing a virus/ malware vector? Unless you have 12 year old legacy software that needs XP. Upgrade the OS!
brian ramdhaniCT Technician

Author

Commented:
Hey guys for some strange reason this xp Is still installing??

Any idea why???

It's been over 12 hours????
noxchoIT Product Manager
Top Expert 2009

Commented:
12  Hours?mthats too much. At what step is it now? Does it boot to Windows when restarted?
brian ramdhaniCT Technician

Author

Commented:
this is where it is at where
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
You'll need to reboot and try the install again.  But first:

Disconnect all connected devices such as printers or scanners.  If you've got addin cards remove them.  If you've got a memory card reader installed then disable in the BIOS.  Disable the network in the BIOS and the sound as well.

Ensure the install CD is clean.  Give it a wipe and polish with tissue paper to make certain.

The freeze at 33-35 minutes problem is well known.
brian ramdhaniCT Technician

Author

Commented:
No luck that way as well

I am installing Windows 7 to see if it will install but I will eventually need to put back xp cause the software they need to run Is on xp

Any advice if i shoukd get 7 to install??
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you get Windows 7 Pro to install then you can download, install and run XP Mode for free from Microsoft. This is a better way to go because your client sooner rather than later needs to divorce themselves from XP.
brian ramdhaniCT Technician

Author

Commented:
How do I install xp mode and will the xp software work on xp mode???
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Microsoft Downloads and find XP Mode in Downloads. It is there. You download an installer so run the installer and XP mode will set up.

You install software in the XP machine and most any XP software should install.
Read;
"Setup stops responding with 34 minutes remaining"
https://support.microsoft.com/en-us/kb/828267
brian ramdhaniCT Technician

Author

Commented:
new problem when trying to install xp with another cd........how to fix this
noxchoIT Product Manager
Top Expert 2009

Commented:
Looks like the XP installation package is corrupt itself. Time to find another one somewhere.
brian ramdhaniCT Technician

Author

Commented:
finally got it to install

where can i get these xp drivers now??? drivers missing
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
It is DELL machine. Put your service tag in the DELL support site and they should have drivers there.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
Once it has installed go here http://www.dell.com/support/home/us/en/19/product-support/product/optiplex-755/drivers

Install the Windows XP chipset drivers first.  Get it from the Dell link above.

Or use the System tag to identify the drivers you need.  But chipset drivers first.
brian ramdhaniCT Technician

Author

Commented:
on the dell site it says OS not supported.......
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So DELL used a new machine for a newer operating system and forced XP onto it (which was happening back then). So back to earlier, contact DELL support for the recovery CD's because these will have the drivers.

You do need Chipset and if you cannot get it from DELL, it creates a problem.

Did you ever get Windows 7 to install? You were going to do that.
brian ramdhaniCT Technician

Author

Commented:
also wen i plug in a flash drive it says it need to be formatted......any flash drive i put
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
For that model, it says your model supports XP and Vista.  It also says:

"Dell may not support an operating system for various reasons, including discontinued support from the software vendor"  

So you are not likely going to get recovery DVD's from them.  

You can try the site below but I do not think it a DELL site, so beware.

http://delldriverdownload.com/optiplex-755-windows-xp-drivers/
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
Commented:
Go back to the site and download the chipset drivers.  Ignore the Dell message.

The packages there support XP according to their description.

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