ActiveSync Exchange 2013 throttling recomendations


What are the recommended settings for ActiveSync throttling policy for "problematic" users? I realize that this is highly dependent on the environment, user count, mailbox sizes, devices allowed and so forth, but I wonder, in general, what the impact is going to be on the end user side when I start adjusting things in the policy?

The previous admin took the easy rout, and set the 2-3 problematic users to "unlimited" in several areas. The rest of the company is running on the default settings in the default policy. I want to create a third policy, that would limit ActiveSync to a reasonable performance ceiling.

At this moment, we have one user with multiple devices who is generating 10k+ requests per day, although I am confident this it coming from 2-3 devices. Said user has 40GBs of emails, and receives over 1000 mail pieces per day.

The particular settings which he is not limited by are:


Environment - three servers in a DAG, all two roles on each, pretty beefy hardware, under 200 total users, Exchange 2013 CU7.

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AmitIT ArchitectCommented:
Default is the preferred setting. You should focus on problematic users, rather changing setting on servers. I see more this as user issue Ask them to check their devices and upgrade them to latest patches. For now disable their active sync connection to save your server.

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rr2rAuthor Commented:
Unfortunately this is not an option, due to political reasons. On the plus side it is only one user I have to deal with. The goal here is to make adjustments to save the server, and for those changes to remain undetected on the end-user side.
rr2rAuthor Commented:
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