networking

The IT person is really pulling your leg here (or the IT person is not really an IT person).
He gave you an internal IP address!
If I was an IT person with someone outside trying to reach a server, I would never mention an internal IP, as for the external user it's of absolutely no use.
I would not even mail back tracert results. If the server is reachable through VPN (because that's a possibility), I would ask if you connected successfully to the VPN server instead.

all I wan tis to rdp the server . he gave the details
Hostname: EUDC12ES-2
IP: 172.16.1.5


I cant rdp into it so I did tracert and gave you the result, I didn't get you.

can you clarify.

An IT person should know what internal IP's are and external IP's. You are OUTSIDE the network now, internal IP numbers are of no use to you, unless you use VPN. The question wouldn't be if the IT person is able to reach the server, the IT person should help you from your side (either provide external IP, or let you check your VPN connection).
As a Director of IT, he's doing a terrible job.

how do you know it is internal ip

and did you check the tracert report I send you

request to clarify

Kimputer is correct.  They need to give you a WAN IP, not a LAN IP.  Then they need to forward RDP from on their router from the WAN IP to the server you are trying to reach.  That is why you cannot reach the server.  It has a LAN IP and no WAN IP.

thanks a lot