When logging into a portal Chrome always asks to download software


We have recently migrated to a new Citrix Farm and we are using Netscaler 10.5 in addition to Remote Desktop in order to connect to the 3 Citrix Servers.  One of the compaints that I haev run into is that when users are using:

1.  Chrome
2.  Safari

the users are prompted to download/install the citric receiver.  

If the click on the 'Log on' link in the lower right-hand corner then they can continue on their merry way.  But the fact that they continuously get prompted is annoying for them.  Even if they do check the box and install the program they still get prompted the next time they logon.  Is there away to force Google Chrome and safari to remember those settings so the users does not get prompted again?

Internet Explorer seems to work just fin in remembering those options.
PkafkasNetwork EngineerAsked:
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PkafkasNetwork EngineerAuthor Commented:
The Citrix Consultant that I worked with stated the following:

"Sounds like the Client Detection feature on StoreFront is unable to detect if the Citrix Receiver is installed. If you would like I can disable the Client Detection feature so this doesn't prompt them. Or I can download the latest Clients and place them on the server to compare against and see if this resolves the prompt issue. "

That may be a backup option, to disable the client detection feature.
Sekar ChinnakannuStaff EngineerCommented:
Scott GorcesterCTOCommented:
I get this a lot, I usually disable client detection. Might also be fixed with an upgrade to the newest Citrix receiver.


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Brian CTXSupportCitrix ConsultantCommented:
I second disabling client detection.  It doesn't work very well and I have disabled it as standard practice for many years.
PkafkasNetwork EngineerAuthor Commented:
After we downloaded the latest Citrix Receiver and the installation prompt still came up, it was decided to disable the client detection piece.
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