Customization in Anyconnect VPN configuration

Hi, I am using ASDM6.4 to configure customization. When I clicked "Add" button to add customization object, a window(Title is please waiting) appeared and stay only half second and then disappeared(I caught the screen shot, Please see the picture in attachment). So I could not add customization object. Any one can give me suggestion how to solve the issue ? Thank you.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Pete LongTechnical ConsultantCommented:
Every time I've had a problem with this, it's because the java version on the client is not compatible, Also make sure you have at lease one AnyConnect image loaded into the flash memory.

eemoonAuthor Commented:
Thank you so much for your fast reply. Now the PC use java I hope that I can upgrade the version, but if I change the version of java to higher version, I cannot launch ASDM. It looks like that ASDM only can use version 1.6 and can not use higher version.
Pete LongTechnical ConsultantCommented:
6.4 is a little old anyway can you not upgrade the ASDM to ver 7?
eemoonAuthor Commented:
I can upgrade it to version 7. but once I did it, ASDM could not be launched(in Windows 8). So I have to use version 6. This is anther issue. Do you have any suggestion ? Thank you.
Pete LongTechnical ConsultantCommented:
ASDM will only fail to launch if theres a Java problem, 7.1(4) is very stable, I run it on both Windows and mac.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.