Yahoo Messenger 11.5


I'm having an unusual issue with 3 users with Yahoo IM 11.5.

After logging off, if the users attempt to log back in, they get
the forgot password prompt and once they click it, their Password
is removed/cleared hey must re-enter it.

Save user ID is checked but for these users it gets cleared out.

I have tried malware scans and uninstalling and reinstalling  Yahoo IM 11.5

if you think you're familiar with this issue, please let me know..

thank you
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mohammed HamadaSenior IT ConsultantCommented:
It could be user profile issue. try create new user profile and see if the issue occurs.
GST-GRIDTECHAuthor Commented:
could be some sort of compatibility mode setting.?
ALL of the users with the issue seem to have

"Run this Program in compatibility mode for"

"Win XP SP-3" selected on the compatibility tab
for program properties.

users without the problem don't have it selected...
GST-GRIDTECHAuthor Commented:
please see uploaded image
Amazon Web Services

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Mohammed HamadaSenior IT ConsultantCommented:
For XP you'll probably have to get older version ... you can simply google yahoo messenger installer archive and download it for test! If it works then you can simply install it on the problematic PCs.

that's the best and easiest way.
GST-GRIDTECHAuthor Commented:
issue was with FW

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
GST-GRIDTECHAuthor Commented:
issue was with internal FW
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Chat / IM

From novice to tech pro — start learning today.