Yahoo Messenger 11.5

Hi,

I'm having an unusual issue with 3 users with Yahoo IM 11.5.

After logging off, if the users attempt to log back in, they get
the forgot password prompt and once they click it, their Password
is removed/cleared hey must re-enter it.

Save user ID is checked but for these users it gets cleared out.

I have tried malware scans and uninstalling and reinstalling  Yahoo IM 11.5

if you think you're familiar with this issue, please let me know..

thank you
GST-GRIDTECHAsked:
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Mohammed HamadaSenior IT ConsultantCommented:
It could be user profile issue. try create new user profile and see if the issue occurs.
GST-GRIDTECHAuthor Commented:
could be some sort of compatibility mode setting.?
ALL of the users with the issue seem to have

"Run this Program in compatibility mode for"

"Win XP SP-3" selected on the compatibility tab
for program properties.

users without the problem don't have it selected...
GST-GRIDTECHAuthor Commented:
please see uploaded image
yahoo-compat-set.jpg
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Mohammed HamadaSenior IT ConsultantCommented:
For XP you'll probably have to get older version ... you can simply google yahoo messenger installer archive and download it for test! If it works then you can simply install it on the problematic PCs.

that's the best and easiest way.
GST-GRIDTECHAuthor Commented:
issue was with FW

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GST-GRIDTECHAuthor Commented:
issue was with internal FW
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