Backup file size

I did a backup to an external drive using the backup program built into Windows 7.  I did not include a system image in the backup...only files and folders.  The backup took a long time...most likely because it is USB 2.0 but when I checked the size of the backup in terms of properties it says 0 bytes and 0 files and folders?  What does this mean?
Richard ChristensenRetired computer technicianAsked:
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"when I checked the size of the backup in terms of properties it says 0 bytes and 0 files and folders?  What does this mean?"

The backup has failed.

Maybe the USB cable or USB external drive is bad???

Do the backup again.

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Dan CraciunIT ConsultantCommented:
"The backup has failed."

Not necessarily.

The same thing happens if the backup is owned by an administrator and you check the properties as a regular user.

Richard ChristensenRetired computer technicianAuthor Commented:
I am fairly certain that I am the administrator of the computer.  If that is the case how do I check the backup size and how do I verify that the backup was done?
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maybe better use another software for backups like Syncback (free for personal use) :

for imaging - i recommend the also free version of Paragon:

it is wise to run a diagnostic on your drive(s)
noxchoGlobal Support CoordinatorCommented:
The question is - if you go to backup folder and open it - do you see there a VHDX file? See my example, I did a file backup 10 minutes ago and I can see the size of image. If you don't have the same structure then your backup failed or even did not start.
Richard ChristensenRetired computer technicianAuthor Commented:
The USB port was not working.  I added a card with USB 3.0 functionality and everything is okay now.
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