How can I better troubleshoot why Spotify won't play sound?

At the moment, my laptop plays sound, except through Spotify.  I've tried:
- using different headphones
- using the laptop speakers
- uninstalling and reinstalling Spotify
- checking the Spotify is muted
- checking the computer volume isn't muted
- verifying that my headphones aren't disabled in sound properties
- checking that it isn't muted as an application in sound mixer

I'm stumped!  OS is Windows 8.  Please help!
Stuart SaxbyBusiness AnalystAsked:
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David Johnson, CD, MVPOwnerCommented:
right click on the volume control in the system tray and select mixer see if spotify is muted or the volume is set to a low level
McKnifeCommented:
Also try a different user profile.

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Stuart SaxbyBusiness AnalystAuthor Commented:
Thanks for your answers - Spotify isn't included in the mixer options and nothing is muted.  I don't have a different user profile to try unfortunately (it's a work laptop).
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McKnifeCommented:
And you won't be able to ask your admin to create one because you may not use spotify?
Stuart SaxbyBusiness AnalystAuthor Commented:
Apologies for the delay - still haven't heard back from the admin but I've accepted your comment as the answer as it was a troubleshooting technique I hadn't tried yet.  Thanks!
Stuart SaxbyBusiness AnalystAuthor Commented:
I ended up have recurring issues, including issues with Lync freezing and using 25% CPU time.  It turned out to be faulty Dell audio software - the fix here meant the problem went away:
https://social.technet.microsoft.com/Forums/lync/en-US/c764a6b8-6901-4d2f-91aa-f78eb6bbcb89/lync-2013-high-cpu-usage?forum=ocsclients
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Windows 8

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