All user in the office cannot connect to any of the computers in the office using RWW externally.

SO far we can log in as the user. and the user is setup for remote on this PC.

I log into the RWW site and i do see the computer.

I click on connect and it does ask for Domain\username and password.
 
When i put the Domain\username and password in it does not go through.

all the permissions are correct. I made it a trusted site and used compatibility view.

Its a SBS2011 server in virtual.
BBraytonAsked:
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David AtkinTechnical DirectorCommented:
Does it bring you up any error?

Did you give the remote rights from the SBS Console?  If you've just done it on the PC then it will fail as you need to give it via the user in the console.

Presuming RDP works internally?
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Cris HannaCommented:
What is the OS of the computer being used to attempt the connection

What is the OS of the office computer
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BBraytonAuthor Commented:
Yes all the rights and permissions are correct.

The OS of the office PC is XP.
the computer being used to connect is windows 8
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pgm554Commented:
Have you tried another browser?
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BBraytonAuthor Commented:
no Just internet explorer. Ill try Mozilla
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Cris HannaCommented:
Can only use IE for RWA because RWA requires ActiveX
A couple of things:
There is likely a mis-match in the remote desktop client.  Get the latest version of Remote Desktop Client you can find and install on XP

Then IE must be placed in compatibility mode and you need to add the rwa URL to trusted sites on the win 8 computers in IE
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BBraytonAuthor Commented:
Just updated the client to 7.0
Still not logging in.
It is a secure site and is running in compatibility mode.
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pgm554Commented:
SBS 2011 does not need activ x for rdp.
I use FF all the time.
You could try run as admin with IE.
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David AtkinTechnical DirectorCommented:
Can you upload a screen shot of what happens after you enter the authentication details please.

Is the Remote Desktop gateway service started?
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BBraytonAuthor Commented:
Just tried that And tried Logging in at Network Admin account
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BBraytonAuthor Commented:
Yes it is started. I can rdp inside the network but not outside the network through RWW.
DO you think its a port thatis not open on the router?
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BBraytonAuthor Commented:
Capture3.PNG
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David AtkinTechnical DirectorCommented:
HTTPS is the only port you need. If you're getting to the RWW then you've done all you need in terms of ports on the router.
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BBraytonAuthor Commented:
thats all it tells me
and the credentials are correct
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David AtkinTechnical DirectorCommented:
Are you defining the domain name as well?

Domain\username
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BBraytonAuthor Commented:
yes
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David AtkinTechnical DirectorCommented:
Have you built this server or taken over it?

If you've built it have you ever adjusted any Remote Desktop settings on the server in the past?
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Cris HannaCommented:
Ok...let's differentiate what exactly you are trying to do.
Your subject says RWW (now RWA...Remote Wed Access).  This infers that you have a remote computer that is opening IE and putting in something like https://remote.domainname.com/remote this then asks you for username and password.  Upon success authentication, you get a webpage, which gives you the option to connect to a computer.

Is this what we are talking about?
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BBraytonAuthor Commented:
yes correct. I click on computer. its asks for credentials. and that's all it does. It gives me the log in attempt failed
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BBraytonAuthor Commented:
NO we took over this server.
The company that set it up before did not use the console to setup the users. They created a OU in active directory users and computers and created the users there.

They set it up like it was a enterprise server. they had no clue how to setup a small business server.
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BBraytonAuthor Commented:
But the user im testing on I created in the console and gave it the correct permissions through the console.
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Cris HannaCommented:
Then the instructions I provided previously should resolve your problem
I would also encourage you to install and run the SBS 2011 Best Practice Advisor and on the SBS Console to run the Fix My Network Wizard just to be sure.
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BBraytonAuthor Commented:
I did everything you told me to do earlier. so ill run Best practice advisor and ill let you know what it comes up with.
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BBraytonAuthor Commented:
Weird I installed BPA and ran a scan and it only found 2 things compliant. usually it finds a whole list when I scan other servers.

And it found nothing uncompliant.
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BBraytonAuthor Commented:
I'm thinking there might be a role or feature that is not installed.
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Cris HannaCommented:
is your BPA version updated to 1.5?  if not the results are not valid
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BBraytonAuthor Commented:
trying to find the download for the 1.5. Im trying windows update to see if it finds it.
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pgm554Commented:
>The company that set it up before did not use the console to setup the users. They created a OU in active directory users and computers and created the users there.

Bad idea.
You need to check if the users are members of the RWW group.
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Cris HannaCommented:
yes it gets updated by Windows Update
given your previous post...you need to verify that the users are in the right security group...had they done it correctly the default GPO would have kicked in for that
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BBraytonAuthor Commented:
They created a custom GPO i looked in it and did not find anything that blocked RDP
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BBraytonAuthor Commented:
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David AtkinTechnical DirectorCommented:
The fix my network wizard should find and repair this
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BBraytonAuthor Commented:
do you think that error that I posted is the main reason we are not able to connect to the computers externally
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David AtkinTechnical DirectorCommented:
Yes it's possible. Although I would expect a slightly different error.
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Cris HannaCommented:
Are they using a self signed cert or 3rd party cert?
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BBraytonAuthor Commented:
3rd Party. Go Daddy
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pgm554Commented:
That rdp bound error is a red herring.
I have the same error on a couple of my SBS 11 servers and it works fine with rww.
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Cris HannaCommented:
Does Outlook Web Access work?   if so, this would indicate that External DNS, cert and correct port is being forwarded.

Have you updated the RDP client on the XP machines?
Have you added the RWA site to the trusted sites on the Win 8 machines?
Have you placed IE on the Win 8 machine in compatibility view  and then tried to make the connection?
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BBraytonAuthor Commented:
Yes OWA does work.
I updated the RDP on the xp to 7.o
It is a trusted site and it is in Compatibility mode
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Cris HannaCommented:
So after the update...is there any change?   If you're still getting an error message, is it the same or different?

Did this work before the home users switched to Windows 8 PC's at home?
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BBraytonAuthor Commented:
All the home users are on windows 7.  yes the same message.
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Cris HannaCommented:
did the BPA ever updated to 1.5?
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BBraytonAuthor Commented:
yes. is there a certain error i would be looking for in BPA
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Cris HannaCommented:
All errors need to be resolved.  Anything networking is priority
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BBraytonAuthor Commented:
ok I will try to resolve all the issues
There are a lot of them.
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