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Exchange/Outlook. All users cannot open emails with attachments/images.

Hi,

Exchange 2010 running on Windows SBS 2011 SP1 (VM on ESX)
Outlook 2010
Issue started after a power outage and server VMs were rebooted.
Issue is happening to all users.
Plain text emails can be opened and read fine.
Issue appers to be with emails with attachments or images in the body.
In Outlook:
-When opening an email: "Cannot open this item."
-In reading pane: "This item cannot be displayed in the reading pane. Open the item to read its contents."
-In webmail(OWA): "A problem occurred while you were trying to use your mailbox." (Detailed error attached)
These emails cannot be deleted in Outlook but can be deleted in OWA.

Please advise on a solution.
Let me know if further info is required.

Thanks
owaerror.txt

Amit Kumar

Do you use Forefront Protection for Exchange 2010, if yes you may be getting error because of that.

Try dis-integrate FPE with mailbox server and re-integrate it.

1). Stop Exchange and ForeFront Services on your mailbox server only.
2). C:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /status
3). C:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /disable
4). C:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /status
5). C:\Program Files\Microsoft Forefront Security\Exchange Server>fscutility /enable
6). Start Exchange Services (ForeFront will start automatically).

Also I would like to know if you are getting any errors in Event viewer for FPE.

scraftaus

ASKER

Hi,

No the server does not use Forefront.
Any other event logs I can check?

Thanks.

ASKER CERTIFIED SOLUTION

Amit Kumar

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Lahiru Nanayakkara

Check whether the virus definition is up to date in your mail server AV & if there failing on definition update.

scraftaus

ASKER

Thanks. We've found that the issue was caused by Symantec Endpoint AV.