How to handle multiple email addresses in an single shared exchange 2010 mailbox

We have a need to have a shared mailbox to where multiple employees have access, and to where multiple email addresses are delivered.  It's basically for client support.  I was thinking about setting up a mailbox on our exchange 2010 server, assigning all the necessary smtp addresses to it (i.e. client1@ourdomain.com, client2@ourdomain.com, client3, etc.) and giving 10 or so people send as and full access permissions.  I know a simple outlook rule will move inbound emails to specific client folders - client1, client2, etc. - but it appears that rule will only run when outlook is running.  Any way to make this server side?  

The other problem is the "from" address - when  responding to a message, the sent from address is the default address and you can't change it.  Which isn't the best either...  

I'm wondering if there is an elegant way to deal with this in exchange, or if I'd be better off with a "help desk" app that had its own messaging system...
mchad65Asked:
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Gareth GudgerCommented:
I know a simple outlook rule will move inbound emails to specific client folders - client1, client2, etc. - but it appears that rule will only run when outlook is running.  Any way to make this server side?  

Nothing in Transport Rules. Have you tried creating these rules in OWA instead?

The other problem is the "from" address - when  responding to a message, the sent from address is the default address and you can't change it.  Which isn't the best either...  

This is the default behavior of Exchange. One way around this would be to remove the additional SMTP addresses off the shared mailbox and create the additional SMTP address as distribution groups. Then add this shared mailbox as the sole member. You then assign your users Send As rights to the distribution group. Then you can pick the various email address in the from field without affecting delivery to the shared mailbox.
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