Outlook 2003 subfolder redirection

Hi Experts,

we are running outlook 2003 on a SBS2011 server.
I am having this issue whereby when a user creates a subfolder on there inbox it will create fine and function correctly but it does not roam around the building with them. all other users subfolders follow them no matter where they log in.

i looked at the local properties for the folder and couldn't spot anything that would suggest it is just a setting.

all suggestions welcome,

peggiegreg
LVL 2
peggiegregAsked:
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David Johnson, CD, MVPOwnerCommented:
are you using pop / imap or exchange connection settings?
peggiegregAuthor Commented:
exchange, I believe it is 2007 exchange
David AtkinTechnical DirectorCommented:
Exchange 2010 is in SBS2011

Can you log into Outlook web access and see if the folder is seen in there.

It could be a dodgy ost file. Probably worth setting up a new outlook profile on that machine to test.

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peggiegregAuthor Commented:
I don't think we have outlook web access set up however I am going to setup a new outlook profile on that machine and let you know
David AtkinTechnical DirectorCommented:
Providing the server was initially setup via the wizards then the OWA will be enabled by default.
peggiegregAuthor Commented:
how do I find out what our OWA address is?
David AtkinTechnical DirectorCommented:
Log onto the server and open the SBS Console
Go to the network tab
Click the Connectivity sub tab
Under the Internet Domain Name it should give the address for remote access.

Then just type in this address into your web browser follower by /owa.

I.e. https://remote.domain.com/owa
peggiegregAuthor Commented:
I logged into the server and done this and logged in fine. the folder did not show on this however when I logged in as myself the folder did show. this would indeed suggest it is an issue with the .OST

I will re-create the local profile and update
peggiegregAuthor Commented:
new profile worked fine
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