TBSupport
asked on
Crystal Reports Web Viewer--Notification of Printing
Hello:
An end user of Crystal Web Viewer in Internet Explorer 11 says that asterisks used to display on her documents in Web Viewer, whenever she would print those documents.
She says that, about six months ago when they upgraded, these asterisks stopped displaying.
Is there some sort of add-on or something along those lines that is missing that needs to be reinstalled in Web Viewer in order to "bring back" those asterisks?
Thanks!
TBSupport
An end user of Crystal Web Viewer in Internet Explorer 11 says that asterisks used to display on her documents in Web Viewer, whenever she would print those documents.
She says that, about six months ago when they upgraded, these asterisks stopped displaying.
Is there some sort of add-on or something along those lines that is missing that needs to be reinstalled in Web Viewer in order to "bring back" those asterisks?
Thanks!
TBSupport
ASKER
Hello:
The asterisks are not part of the report.
I tried running in compatibility mode, but that did no good. I, also, tried other browsers, such as Chrome and Firefox but to no effect.
The same printer driver is being used.
I'm not sure what else to do.
Help!
TBSupport
The asterisks are not part of the report.
I tried running in compatibility mode, but that did no good. I, also, tried other browsers, such as Chrome and Firefox but to no effect.
The same printer driver is being used.
I'm not sure what else to do.
Help!
TBSupport
Do you still have a machine with the old IE installed?
Can you reinstall the old IE and see if you get the **
mlmcc
Can you reinstall the old IE and see if you get the **
mlmcc
ASKER
Hi mlmcc:
How would I reinstall the old IE, specifically?
TBSupport
How would I reinstall the old IE, specifically?
TBSupport
I don't know. I know it can be done. Perhaps it is done by uninstalling the current version.
If the old version also doesn't show the ** then there probably was an add on that added the **.
If the ** isn't part of the report why does the user want it back?
mlmcc
If the old version also doesn't show the ** then there probably was an add on that added the **.
If the ** isn't part of the report why does the user want it back?
mlmcc
ASKER
I mean to say that I don't think that the asterisks were written into the report on the back-end. The user, indeed, does want the asterisks in order to signify printing.
Would you have an idea as to which version of IE to try to install?
TBSupport
Would you have an idea as to which version of IE to try to install?
TBSupport
ASKER CERTIFIED SOLUTION
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Are the asterisks part of the report?
Have her run in compatibility mode for IE.
I know there are some issues with some Crystal versions and IE 11
Are you using the same printer?
Same printer driver?
mlmcc