Crystal Reports Web Viewer--Notification of Printing


An end user of Crystal Web Viewer in Internet Explorer 11 says that asterisks used to display on her documents in Web Viewer, whenever she would print those documents.

She says that, about six months ago when they upgraded, these asterisks stopped displaying.

Is there some sort of add-on or something along those lines that is missing that needs to be reinstalled in Web Viewer in order to "bring back" those asterisks?


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I don't believe there are any Crystal specific add-ins that would do that.

Are the asterisks part of the report?

Have her run in compatibility mode for IE.
I know there are some issues with some Crystal versions and IE 11

Are you using the same printer?
Same printer driver?

TBSupportAuthor Commented:

The asterisks are not part of the report.  

I tried running in compatibility mode, but that did no good.  I, also, tried other browsers, such as Chrome and Firefox but to no effect.

The same printer driver is being used.

I'm not sure what else to do.


Do you still have a machine with the old IE installed?

Can you reinstall the old IE and see if you get the **

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TBSupportAuthor Commented:
Hi mlmcc:

How would I reinstall the old IE, specifically?

I don't know.  I know it can be done.  Perhaps it is done by uninstalling the current version.

If the old version also doesn't show the ** then there probably was an add on that added the **.

If the ** isn't part of the report why does the user want it back?

TBSupportAuthor Commented:
I mean to say that I don't think that the asterisks were written into the report on the back-end.  The user, indeed, does want the asterisks in order to signify printing.

Would you have an idea as to which version of IE to try to install?

No except to go back to what you had.  


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