No VPN access

I have a user who attempted to access our enterprise VPN from home but can’t. He has a Mac Book Pro laptop with OS X and the latest Java version. He can access other network resources but can’t access his office Windows 7 PC. This PC has a confirmed connection to our domain and allows his domain ID for remote access.

Then on the screen he sees this.

/Users/<username>/.sslvpn/applications/sslexplorer-agent/nac-agent/sslex

I did just notice his official domain ID is different from the <username>. Please help. Thanks.
Tech_20Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tech_20Author Commented:
I just checked his personal laptop onsite and discovered it's looking for

/Users/<username>/.sslvpn/applications/sslexplorer-agent/nac-agent/sslex

but a different <username>. The <username> on his personal laptop and his domain ID <username> DON'T match. It's looking for the right file 'sslex' but in the wrong folder.
Tech_20Author Commented:
SOLUTION:

* Update Java security settings in Safari:

* Select Preferences
* Select Security Icon
* Select “Website Settings” Button at the bottom
* Select “Java” on the left window, on the right side, click the drop down menu next to (VPN NAME) <domain.suffix> and click Run in Unsafe Mode

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
VPN

From novice to tech pro — start learning today.