No VPN access

I have a user who attempted to access our enterprise VPN from home but can’t. He has a Mac Book Pro laptop with OS X and the latest Java version. He can access other network resources but can’t access his office Windows 7 PC. This PC has a confirmed connection to our domain and allows his domain ID for remote access.

Then on the screen he sees this.


I did just notice his official domain ID is different from the <username>. Please help. Thanks.
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Tech_20Author Commented:
I just checked his personal laptop onsite and discovered it's looking for


but a different <username>. The <username> on his personal laptop and his domain ID <username> DON'T match. It's looking for the right file 'sslex' but in the wrong folder.
Tech_20Author Commented:

* Update Java security settings in Safari:

* Select Preferences
* Select Security Icon
* Select “Website Settings” Button at the bottom
* Select “Java” on the left window, on the right side, click the drop down menu next to (VPN NAME) <domain.suffix> and click Run in Unsafe Mode

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