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Method 3: Make sure that the user's attributes in Active Directory are set correctly
Warning This procedure requires Active Directory Interfaces Editor (ADSI Edit). Using ADSI Edit incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems that result from the incorrect use of ADSI Edit can be resolved. Use ADSI Edit at your own risk.
Use ADSI Edit (or a similar tool for editing Active Directory) to determine whether the following attributes are set correctly for the user.
displayName Ted Bremer
proxyAddresses SMTP: email@example.com X400:c=us;a= ;p=First Organization;o=Exchange;s=Bremer;g=Ted
Common issues occur when a value is not set for one or more of these attributes.
After the correct values are set for these attributes, force directory synchronization to occur, and then try to set up the user's email account in Outlook.
The following are several steps to start troubleshooting DNS issues:
1.Flush local DNS resolver cache on client by “IPConfig /flushdns”. This will flush out the negative cache on the client system and allow fresh DNS query results.
2.Flush DNS server cache using DNS MMC. Similar to flushing client DNS cache in concept, this eliminates server cache which may contain out dated information.
3.Try NSLookup to query Exchange server’s SRV record. Exchange server’s SRV record advertises the existence of Exchange service. NSLookup will help to determine if the required SRV record is missing.
4. Run DNSDiag to query and resolve SMTP virtual server. SMTP virtual server display name and IP address/port combination needed to be properly registered in DNS. If DNSDiag query to resolve SMTP virtual server is unsuccessful, this indicates that the SMTP virtual server entry in DNS or the SMTP virtual server settings are incorrect.
Although this setting is the default, it’s a good place to start when troubleshooting replication problems. To verify this setting, use the DNS administration tool (dnsmgmt.msc) and look at your DNS server’s properties. On the Advanced tab, set the Load zone data on startup option to From Active Directory and registry.
Troubleshooting. To troubleshoot AD-integration DNS problems, you must first determine the type of problem that exists. A good place to start is to verify that the environment meets the minimum requirements for AD—that is, only one PDC SRV record per domain, at least one GC SRV record per forest, etc.
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