Some Email loses html format
Some email, sent from an Outlook 2010 through an exchange 2007 account in HTML format, when is received in a gmail account has all the images of the signature and images embedded on the body like links (cid:asda@sdasdasd) or the link to the URL and the format is changed to plain text.
This not happen with all the mails, only some of them. I can't find the pattern.
Anybody knows what can it be?
This not happen with all the mails, only some of them. I can't find the pattern.
Anybody knows what can it be?
ASKER
All the company have the same signature, all of them send through the same exchange server, edge, AV and firewall. 90% of sent items reaches destination with the correct html format, 10% of them lose format. That's what I can't understand.
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ASKER
I can't believe there is no fix to this problem, it this means that all the companies of the world has the same problem??? Don't think so
What you will find is that most companies do not use images in signatures, unless they have been put there by the end users.
Anyone working with email will tell you that it is impossible to format an email so it appears the same for every user - the only reliable way is to use plain text.
Anything else is at risk of being mangled by systems outside of your control. It has got better over the years as email vendors work to ensure the rendering is the same and Microsoft Exchange takes over the email world. I can vividly remember when there were huge problems with formatting between Exchange and Lotus Notes (for example).
If you want to use images in signatures then you have to accept that they may not appear as you expect at the other end.
Simon.
Anyone working with email will tell you that it is impossible to format an email so it appears the same for every user - the only reliable way is to use plain text.
Anything else is at risk of being mangled by systems outside of your control. It has got better over the years as email vendors work to ensure the rendering is the same and Microsoft Exchange takes over the email world. I can vividly remember when there were huge problems with formatting between Exchange and Lotus Notes (for example).
If you want to use images in signatures then you have to accept that they may not appear as you expect at the other end.
Simon.
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You have to look at the entire email. I have seen things like signatures or other images in the messages cause these problems. It can only take a single image to break everything because the other side cannot render it correctly.
Simon.
Simon.
ASKER
That was an explanation but not a solution.
Logos have no place in an email signature, they just cause bloat. Therefore if it is happening with images in the signatures, remove the images and test again.
Simon.