Toshiba Satellite laptop running Windows 7. Approx 3 years old.
This machine was apparently working fine until recently when she installed Norton Internet Security. (She already had McAfee on it). Hoever cannot be sure this is anything to do with the cause of the current problem, but too co-incidental to not be.
Now it won't connect to Internet eithe via wireless or cable (Etherent - Cat5). I have checked this machine over and over and cannot find the cause. It just will not connect to a network. I have tried it at her premises and at ours, different networks. Adaptors (wireless and LAN) are both "Enabled".
In all other respects this machine is fine. I have checked it for malware, it's clean.
I have removed Nortons (it hadn't actualy installed properly and I had to use the Norton Removal tool) and removed McAfee.
This has me baffled. All ideas welcomed.