Adding remote printers to SBS 2008

I have a customer running a SBS 2008 server. They remote in via Remote Web workplace. This one lady called and said she just remoted in and tried printing from QuickBooks and her printer was not listed. It is a LaserJet M1319F she said she has been remote printing forever. I looked at the server and there are no LaserJet M1319F drivers installed and when I went to HP's web site there were no drivers for SBS 2008. The only server drivers were for 2003. I then figured I'd try the WIndows 7 drivers but it started the typical HP install and stopped waiting for me to plug the USB cable in.

How do you get LaserJet M1319F drivers installed in a SBS 2008 server so she can print remotely?
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If she remote in using RDP then make sure she have the printer redirection checked as in the attached picture.

If it's unchecked then she won't see it during the RDP session.

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LockDown32OwnerAuthor Commented:
She is not using Remote Desktop Connection. She is using Remote Web Workplace from her home computer. She has a LaserJet M1319F MFP on her home computer. Which brings up yet a different question. Do I want to try and get the M1319F drivers on their SBS 2008 Server or do I want to get then on the workstation she is remoteing in to?
The RWW also uses printer redirection.  Have a look here and make sure the redirection is checked:
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LockDown32OwnerAuthor Commented:
I hate to do it to you but I can't find where to get to the configuration of the Remote Web Workplace like they are displaying on YouTube. This is a SBS 2008 Server. Where do I get that configuration screen? and... from above...

 Which brings up yet a different question. Do I want to try and get the M1319F drivers on their SBS 2008 Server or do I want to get then on the workstation she is remoteing in to?
Spike99On-Site IT TechnicianCommented:
I'm surprised it ever worked for her.

The LaserJet M1319f MFP printer uses a host-based print driver and is not compatible with HP's universal print driver or UPD.  HP doesn't support the use of host-based print drivers on Citrix or Remote Desktop servers.

HP's own document states in plain language that the M1319f MFP is not supported on Citrix servers (they include RDS servers in that).  See the bottom of page 8 in this PDF document:

You might be able to get away with installing a MS Deskjet or Officejet driver on her PC, but installing a host-based print driver on a server is not recommended.

I would advise getting a low cost PCL-compatible LaserJet instead of the MFP. The HP LaserJet P2035 also has a host-based print driver, but it's compatible with the PCL 5e printer language, so you can use the UPD with it. We also had good luck installing the HP LaserJet P2015 PCL 5e driver for the P2035 on both Citrix & RDS server at my last job.  If she wants the functionality of an MFP something like the HP LaserJet Pro MFP M225dn, which is compatible with PCL 5 & 6, would probably be a good choice.

Look at the driver downloads page on any printer before you buy it (or before your customer buys it):  make sure a PCL-compatible UPD is an available option for download. If it's not, then, that printer is probably not compatible with PCL & probably uses some sort of host-based print driver that won't work as a redirected printer.
LockDown32OwnerAuthor Commented:
I agree 100%. It has been going on since 2003. People go to Office Depot and throw a $49 inkjet printer in their cart and bitch and moan when you can't get it to work on a Terminal Server.

I don't think I need to install the M1319F on the server. Since she is ultimately RDPing in to a workstation I think all I need to do is install the drivers on the workstation she is RDPing in to and.... the M1319F drivers just happen to come with WIndows 7 so I might just get lucky. I'll let you know...
Spike99On-Site IT TechnicianCommented:
Sorry, I didn't see your post earlier.  You're exactly right: if she's just remoting in to the workstation, then the print driver just needs to be on that workstation.  But, I guess you got that because you awarded the points... :)
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Windows Server 2008

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