HP wireless printer

pchettri
pchettri used Ask the Experts™
on
I have HP wireless printer connected on wireless network. Connection was setup by Time capsule airport utility.
HP printer keep loosing network connection and I have to reboot airport and network modem to fix it. Whenever it looses connectivity I have to power on the printer and reconnect to wireless. The only way to retain printer wireless connection is to reboot all wireless network appliance.
Is it an issue with HP envy printer or issue with Time capsule?
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Scott CSenior Engineer

Commented:
Make sure your drivers and firmware are all up to date on all 3 devices.

Once that is done, if the issue isn't resolved do you have another wireless device such as a Linksys, NetGear, etc. to try?

I have a Linksys wireless router and I've never had an issue with my wife's HP 8600 wireless printer.
Top Expert 2015

Commented:
It's the Time Capsule.  Apple TC and early Ipads are notoriously known for being very finicky with other wireless devices.

Google "time capsule wifi drop out" and you will see many postings on this.

Solving Airport’s Mystery Dropouts: http://gedblog.com/2008/02/20/solving-airports-mystery-dropouts/
Scott CSenior Engineer

Commented:
When I said "wireless device" I of course meant a wireless router.  Sorry if my post wasn't clear.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Give the printers STATIC IP addresses on the network. That normally solves a problem like this.  I always set all printers up statically.

Author

Commented:
I mostly lose printer connection but it starts working, if I reboot all network equipment. I have tried static IP as first solution last week but that did not fix it either.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I would keep the printer as "static", but given that is not a complete solution, try both Wi-Fi and Printer firmware updates as suggested earlier. My HP Printer gets firmware updates occasionally.

Author

Commented:
Pinter is already updated. I will have to check update for time capsule
Senior Engineer
Commented:
After the update for time capsule, try a different wireless router.  I personally like Linksys, but NetGear is pretty good too.

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