Disable Printer GPO and Enable to open PDF


I have a locked down GPO and the request was to disable all printing which I have by disabling print spooler, but now a request has come through for enable .pdf as they can't open any pdf files.
Any ideas on how to get around this?

Thanks so much
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Mark GalvinManaging Director / Principal ConsultantCommented:

What is the default app for PDF files in this case?

Sreejith SugathanSenior Network Support EngineerCommented:
When a user says not able to open PDF - are they getting any errors or is it not linked to any default apps?
Erurer1Author Commented:
I am not too sure, I believe it opens in their browser, this was the response I got from the techie: on-site:
The option to disable the ‘printer spooler’ also disables the ability to generate pdf’s within the ‘Device and Printers’.
Another solution will need to be found to allow the users to print to ‘Adobe PDF’

There was the suggestion of physically removing the printers from the department but the team need to be able to scan-to-email.

Hope this is enough information?As All I have done for now is disable print spooler.
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Mark GalvinManaging Director / Principal ConsultantCommented:

Hang on a sec 'opening a PDF' is not the same as 'generating a PDF'.

Foir a user to generate a PDF (using Word, Acrobat, CutePDF etc.) they need the print spooler service to be running, as the PC is in effect printing to an image. Thats the way the creation works.

Disabling the Print Spooler service is defo going to stop the creation of PDF files.
Mark GalvinManaging Director / Principal ConsultantCommented:
You could try the suggestion here https://www.petri.com/forums/forum/microsoft-networking-services/gpo/35064-blocking-printer-install-via-gpo

1. Create a GPO and apply it on the OU that contains the computer accounts of the Citrix servers
2. In this GPO, expand: Computer Configuration --> Administrative Templates --> System --> Group Poliy --> User group policy loopback pro... --> Enable --> Merge
3. on the same GPO, expand: User Configuration--> Administrative Templates --> Control Panel --> Printers --> Prevent addition of printers --> Enable

The post talks about Citrix but Im 99% sure this would work on any PC you try it on.

Hope that helps

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Erurer1Author Commented:
Thanks so much Mark, yeah sorry my bad the print spooler needs to be enabled to generate pdf's.

I will try implement this on Monday!
Really hope this works!
Thanks for the advice, will let you know the outcome.
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Windows Server 2012

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