Email attachments missing (Outlook 2013 / Exchange Server 2010)
I have an internal corporate user who cannot receive PDF attachments (or the email) from an external address but that same external user can send the email & attachment to others inside the company with no problem. We have a spam server and I white listed the external email address and overrode the attachment policy to ensure it was at least making that far. Any ideas on possible Exchange/Outlook settings that I may need to look at?
ASKER
Hi Will,
Yes, the external user is sending the email & attachments to another internal user successfully who is forwarding it to the person in question. I had thought he may have some rules in Outlook preventing attachments but he says he can receive PDF's from others just not this external address. I have not tried creating another mailbox but may try that.
Yes, the external user is sending the email & attachments to another internal user successfully who is forwarding it to the person in question. I had thought he may have some rules in Outlook preventing attachments but he says he can receive PDF's from others just not this external address. I have not tried creating another mailbox but may try that.
Can you trace the message to see if Exchange received the email for the user?
If yes, can the user see the email in OWA or in Outlook if you disable cached mode? If yes, to this then delete the user's profile then recreate it for Exchange to rebuild the local email cache.
If yes, can the user see the email in OWA or in Outlook if you disable cached mode? If yes, to this then delete the user's profile then recreate it for Exchange to rebuild the local email cache.
If it is from ANOTHER external user with an attachment does the user receive it?
Will.
Will.
ASKER
Hey Wayne,
I do not see the message using EMC Message Tracking. I can however see emails he has received without attachments from the external user.
I do not see the message using EMC Message Tracking. I can however see emails he has received without attachments from the external user.
Hi Shane,
Ok, so we have the following situation:
1. Other users in your company don't have any problems from receiving the same email with attachment
2. The user received the email but no attachment.
Do you see the attachment in OWA?
Ok, so we have the following situation:
1. Other users in your company don't have any problems from receiving the same email with attachment
2. The user received the email but no attachment.
Do you see the attachment in OWA?
ASKER
Hey Will,
Yes he can receive attachments from another external user.
Yes he can receive attachments from another external user.
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ASKER
Hey Wayne,
Yes to #1
No to #2. he is not even receiving the email.
No attachment or email in OWA.
Yes to #1
No to #2. he is not even receiving the email.
No attachment or email in OWA.
ASKER
I thought I would update this. I am not sure what the root cause of the issue was but I went in to the spam server and whitelisted the entire domain from where the attachments were originating (instead of just whitelisting the specific user email address) and apparently the manager can now receive attachments.
Does the user have any rules in Outlook for attachments?
If you were to create a new mailbox does the email attachment get received?
Will.