Dell printer only working on 3Com managed switch

I have a Dell 2150 network printer with a static IP that for some reason is only working on a 3Com Superstack II managed switch
   The Dell printer has been plugged into a 3Com managed switch that I found hidden in an overhead ceiling panel which connects via a CAT5 run to another 3Com managed switch going into Windows 2012 server standard R2.
 The 3Com switch on the printer side, needs to be replaced per my supervisor. I purchased a nonmanaged 24 port gigabit switch and put it in place. I then moved all inputs over to the new switch with each input in the same input jack as it was  in the 3Com switch.  As soon as I did that, none of the client PCs on the network could access the printer from that point on. I put the 3Com switch back in place coming off of the new 24 port gigabit switch uplink port, and the printer  was instantly available to all the client PC's again.   I removed the 3Com switch and plug the printer back into the new gigabit switch and lost the printer again.   Hoping for a fairly easy result of this experts. Thanks.
Houston BlancettAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott CSenior Systems EnginerCommented:
Print out the configuration of the printer and see if there is anything there that is hard coding it to that old switch.
1
Gerwin Jansen, EE MVETopic Advisor Commented:
What are the ip adresses of:
- the server
- both switches
- the printer

You can list ip addresses like this: 192.168.2.x 192.168.2.y 192.168.1.z (or alike).

I'm suspecting that the switch that is connected to the server is creating / routing a vlan to the switch closest to the printer and that your replacement switch (which is unmanaged - not the same as your current managed switch) is not capable of routing the vlan that the printer is configured to use.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Houston BlancettAuthor Commented:
I will have access to the network Monday morning and I will get answers to your responses and post them.
0
Cloud Class® Course: SQL Server Core 2016

This course will introduce you to SQL Server Core 2016, as well as teach you about SSMS, data tools, installation, server configuration, using Management Studio, and writing and executing queries.

Start This Course
Gerwin Jansen, EE MVETopic Advisor Commented:
That's OK, pls add switch types, port numbers used for both existing and replacement switch(es). Thx.
0
Houston BlancettAuthor Commented:
Attached is the print out from the Dell printer.
Printer-info.pdf
0
Houston BlancettAuthor Commented:
The switches in question were creating a VLAN for the printer. Thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.