Can't access application after power surge

We had bad weather recently which resulted in a power surge for most desktop computers. We use a POS called CounterPoint SQL. It is installed locally with the ini pointing to the server. After the power surge I have one user who can no longer access the app. If you click to run it you just get the start screen then it just sits and spins. It never comes up.
I have uninstalled and reinstalled the software.
I have uninstalled and reinstalled the security software (this was suggested by the forum for CounterPoint).
I have tried to do a system restore.

Still nothing. Right now I have accessing the app through RDP but I need him to access it locally again.
Any thoughts on what else to do to get the app connected again without having to do a complete redo?
JenniferIT DirectorAsked:
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Scott CSenior EngineerCommented:
You've done everything I would have done before finally getting to the wipe and reinstall stage.

I assume by system restore you mean you rolled back to a restore point.

If that didn't do it, then I'd redo the system.  You don't know what other apps might have been affected.

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JohnBusiness Consultant (Owner)Commented:
Power surges can do significant damage to the operating system which appears to have happened here.

You can try System File Checker to see if that gets you running. Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Shut down, start up and test.

A deeper repair is Windows 7 Repair Install. You need the matching Windows 7 DVD, boot from it and select the Repair option. DO back up first. Here is a Seven Forums tutorial to assist you.
And in the future you should have all the PC's (and server) protected by a surge protector or combination Surge Protector and Uninterrupted Power Supply.
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Scott CSenior EngineerCommented:
Amen to that.  A couple of days ago we lost power.  I very calmly went around to each machine in our house and powered them off.
maybe running a disk check can help here
JenniferIT DirectorAuthor Commented:
John and nobus, thanks I will give system file check a go, I had not done this yet since this app seems to be the only thing affected. At least as far as I can tell so thinking about it there could be other problem, file check and/or repair is a good idea.

jcimarron, having worked in this field for a very long time surge protectors and UPS are not new to me. Every server including a couple key PC's are on an UPS. Every other PC in the company including other electronic equipment is on a surge protector. Maybe you have never had one of those fail but unfortunately it does happen.
also - test the motherboard as well as possible; it may have been hit also
here a nice video test :
JohnBusiness Consultant (Owner)Commented:
It must have been a big surge. I had a surge kill a consumer router but not the computers or printers. Anytime I have a UPS in place, equipment is protected.
JenniferIT DirectorAuthor Commented:
I have some very old used equipment here so 1 machine out of 45 with a  problem is not bad just wish I could figure out what the problem is. I don't like just redoing them instead of figuring it out but in this case I can't spend any more time on it.

Either way, none of the suggestions have worked, I tried all of the above and many others. Thanks for the suggestions.

Fortunately I have an image so I am just going to swap out with a new machine then re-image this one.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update and good luck with your equipment.
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