office 365 not receiving mail

Hi All,

We are using office 365.

For some reason we are not receiving emails from and when trying to reset a password link.

We have added the email addresses via Options > Mail > Accounts > Block or Allow. (via

We have also added the email addresses as a contact. (was recommended somewhere)

Please note: we tested via gmail account and the email arrived.

We have also checked the spam folder.

Any help would be appreciated.
Cheryl LanderAsked:
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Vasil Michev (MVP)Commented:
Do a message trace in the EAC, it will show you for certain whether the message arrived at MS servers.
Cheryl LanderAuthor Commented:
How do I do this?
Vasil Michev (MVP)Commented:

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Cheryl LanderAuthor Commented:
Hi Vasil Michev,

Thanks so much for this tool.

Very handy.

As i thought, dropbox system must not work. no email was delivered.
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