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VMware Horizon View Persona Management service Error

MECHelpdesk asked
Last Modified: 2015-07-28
We have had three users out of over 100 report a windows service error on their virtual desktops.  The error reads "Failed to connect to a windows service.  Windows could not connect to the VMware Horizon View Persona Management service.  This problem prevents standard users from logging on to the system..."Persona error window.
If we install VMware Agent 6.1.1 without the persona option, the error goes away.
I do not understand persona operation enough to permanently correct the error.
Any assistance would be appreciated.
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