VMware Horizon View Persona Management service Error

MECHelpdesk
MECHelpdesk used Ask the Experts™
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We have had three users out of over 100 report a windows service error on their virtual desktops.  The error reads "Failed to connect to a windows service.  Windows could not connect to the VMware Horizon View Persona Management service.  This problem prevents standard users from logging on to the system..."Persona error window.
If we install VMware Agent 6.1.1 without the persona option, the error goes away.
I do not understand persona operation enough to permanently correct the error.
Any assistance would be appreciated.
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Zephyr ICTCloud Architect

Commented:
Could you post the Persona log please? You can normally find them here:

Windows XP: C:\All Users\Application Data\VMware\VDM\logs\VMWVvp.txt
Windows 7 and 8: C:\ProgramData\VMware\VDM\logs\VMWVvp.txt

Do you have Client-Side Caching enabled?
MECHelpdesk

Author

Commented:
I do not find the VMWVvp.txt file on any of the three computers we have had troubles with.  Could it be because the logs only go back a week and we fixed the problem by uninstalling VMware Horizon View Agent and reinstalling with Persona disabled?  Also, thank you for the Client-Side Caching link.  I will check that on those machines.
Cloud Architect
Commented:
Yes, it's possible the logs disappeared along with uninstalling VMware Horizon and not enabling Persona indeed will cause the log files not to show up anymore ...

Well, if you have a system to test with we could dig deeper ...  For now I can point you to this KB which can assist you in troubleshooting persona management.
MECHelpdesk

Author

Commented:
Thank you for all the help, "spravtek".  Truly appreciate you and your guidance.  We will continue digging with the tools you have given us and if we run into more trouble, I'll holler!
Zephyr ICTCloud Architect

Commented:
No worries, glad to help... Good luck!

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