Kindly clear the snapshot from the vm server SAxxxxxxxxx001

Kindly clear the snapshot from the vm server SAxxxxxxxxx001 and revert back to us, because we are getting the below issue.

Failure Reason: Unable to create a Virtual Machine snapshot of [SAxxxxxxx001].  Please check the Virtual Machine snapshot tree.  It may be necessary to upgrade/reinstall the VMware tools on the Virtual Machine.  Please consult http://kb.vmware.com/kb/1009073 for additional information.

What is the reason behind a snapshot to stop backup running ?

Is snapshot plays a big role in VM and if it is, how ?
LVL 1
ashokan jayaramanSenior SpecialistAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Which VMware Product are you using ?

In the meantime, have a read of my EE Article

HOW TO: VMware Snapshots :- Be Patient
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ashokan jayaramanSenior SpecialistAuthor Commented:
@andrew Hancock

Vsphere 5.1
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Do you have a snapshot ?
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compdigit44Commented:
could be a corrupt snapshot. You may need to use convert to merge everything together.
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ashokan jayaramanSenior SpecialistAuthor Commented:
@Andrew :
yes we have snapshots
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Can you post me a screenshot of the VM folder, and I can work with you, through the issue, of how to resolve the issue.
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ashokan jayaramanSenior SpecialistAuthor Commented:
We deleted the snapshots and it is working fine now
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