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Move iTunes Didn't Work

We followed the directions on moving itunes on a Windows 7 machine:
https://support.apple.com/en-us/HT201543
and the files did not move.
We didn't manually move the files we thought iTunes would do that.

strung

Did you get any error messages? Did you have enough free space on your hard drive to copy the folder from one location to another?

Note that the procedure in the Apple KB does not MOVE the files. It COPIES them. So after doing the process, the files should be in BOTH locations.

USER8719

ASKER

Strung:
No error messages.
Plenty of free space.
Nothing copied.
The only thing that showed up in the new location were 2 empty folders:
Automatically Add to iTunes
Downloads

David Johnson, CD

ensure itunes is not running now move the itunes media folder to wherever you want

start itunes now go into the settings advanced and change the folder to the new location

Done

USER8719

ASKER

David Johnson, MVP:
No joy.
When I do that and start iTunes I get the message:
The folder "iTunes" is on a locked disk or you do not have write permissions for this folder
It is referring to the old location that doesn't exist. I've double-checked the permissions on the new location.

David Johnson, CD

did you change the folder in the advanced settings?

USER8719

ASKER

David Johnson, MVP:
Do you mean I should change the folder in iTunes advanced settings before I move the folder?
Because your directions said to:
"start itunes now go into the settings advanced and change the folder to the new location"
which I can not do. When I start iTunes after moving the folder that pop-up message occurs and iTunes won't start.

ASKER CERTIFIED SOLUTION

David Johnson, CD

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USER8719

ASKER

David Johnson, MVP:
Thanks for staying with me on this issue.
I won't have access to this user's machine until this evening.
I'll try it then.