Move iTunes Didn't Work

We followed the directions on moving itunes on a Windows 7 machine:
    https://support.apple.com/en-us/HT201543
and the files did not move.
We didn't manually move the files we thought iTunes would do that.
USER8719Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strungCommented:
Did you get any error messages? Did you have enough free space on your hard drive to copy the folder from one location to another?

Note that the procedure in the Apple KB does not MOVE the files. It COPIES them. So after doing the process, the files should be in BOTH locations.
0
USER8719Author Commented:
Strung:
No error messages.
Plenty of free space.
Nothing copied.
The only thing that showed up in the new location were 2 empty folders:
    Automatically Add to iTunes
    Downloads
0
David Johnson, CD, MVPOwnerCommented:
ensure itunes is not running now move the itunes media folder to wherever you want

music\itunes folder after move
start itunes now go into the settings advanced and change the folder to the new location
Itunes Settings
Done
0
Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

USER8719Author Commented:
David Johnson, MVP:
No joy.
When I do that and start iTunes I get the message:
   The folder "iTunes" is on a locked disk or you do not have write permissions for this folder
It is referring to the old location that doesn't exist.  I've double-checked the permissions on the new location.
0
David Johnson, CD, MVPOwnerCommented:
did you change the folder in the advanced settings?
0
USER8719Author Commented:
David Johnson, MVP:
Do you mean I should change the folder in iTunes advanced settings before I move the folder?
Because your directions said to:
"start itunes now go into the settings advanced and change the folder to the new location"
which I can not do.  When I start iTunes after moving the folder that pop-up message occurs and iTunes won't start.
0
David Johnson, CD, MVPOwnerCommented:
then copy the files first.. change the settings, shutdown itunes, rename itunes media in the music folder to something else.. start itunes.. no errors then delete the renamed folder
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
USER8719Author Commented:
David Johnson, MVP:
Thanks for staying with me on this issue.  
I won't have access to this user's machine until this evening.  
I'll try it then.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.