QuickBooks Enterprise Solution 15.0 Multi-User Issue

I have two users on a multi-user QuickBooks Enterprise Solution 15.0 account. One of these employees is there only every other day. The primary user who is there everyday is having to enable login for the 2nd user every day they come in. Is there a way to disable this so that either one of them can login at any time they please? Again, the software was installed in multi-user mode. Please let me know if I can provide any further information. Thanks!
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
It would appear that the main user is switching to single user mode (special entries, tax submissions, employee management and so on) and is not re-enabling multi user mode. That would prevent the second user from signing in.

When the second user comes in next, have the main user first close out of QuickBooks (so that no one is logged in). Now ask the second user to log in. Can the user log in?
zargf8nsAuthor Commented:
Sorry for the delayed response. Very busy this week. Yes, we have had the primary user log into QBs and make sure that the file is set to multi-user access. This is done when the alternate user is not logged in. Then the primary user logs out, and the alternate user logs in. At this point the alternate user can log in and use QBs. What we're thinking is that when the alternate user logs out, and\or both users are logged out of the QBs file, QBs defaults back to single-user mode. If this is so, is there a setting someone where it could be set to always stay in multi-user mode unless unset\unchecked. Thanks in advance.
JohnBusiness Consultant (Owner)Commented:
The setting for Multi User Mode is in the File Menu.

For sure, and from long experience, Multi User mode will not switch back to Single User.

What may be happening is that the user is doing Sales Tax or like operation that requires Single User Mode and does not switch back. If a person uses Single User, they must switch back.

Watch the above process carefully. If you perceive a QB install is switching by itself (never seen that happen and I do not know how it could), then do a QB Repair from Control Panel, Programs and Features. Click on QB, Change, Repair.  You can reinstall from the DVD or ISO and do a repair from there as well.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

zargf8nsAuthor Commented:
Hello John - You were correct. The user was does some Sales Tax entries and was not switching back. Thank you for your guidance.
zargf8nsAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for zargf8ns's comment #a40931981

for the following reason:

The expert was correct at every step. It took time to verify what the user was doing to cause the problem.
JohnBusiness Consultant (Owner)Commented:
Since you said I had the correct answer, I think you should accept my answer instead of your own. I trust you will agree.
zargf8nsAuthor Commented:
That's what I meant to do. I thought I was accepting your answer. Sorry.
JohnBusiness Consultant (Owner)Commented:
No problem - please go back and accept. Thanks.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.