zargf8ns
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QuickBooks Enterprise Solution 15.0 Multi-User Issue
I have two users on a multi-user QuickBooks Enterprise Solution 15.0 account. One of these employees is there only every other day. The primary user who is there everyday is having to enable login for the 2nd user every day they come in. Is there a way to disable this so that either one of them can login at any time they please? Again, the software was installed in multi-user mode. Please let me know if I can provide any further information. Thanks!
ASKER
Sorry for the delayed response. Very busy this week. Yes, we have had the primary user log into QBs and make sure that the file is set to multi-user access. This is done when the alternate user is not logged in. Then the primary user logs out, and the alternate user logs in. At this point the alternate user can log in and use QBs. What we're thinking is that when the alternate user logs out, and\or both users are logged out of the QBs file, QBs defaults back to single-user mode. If this is so, is there a setting someone where it could be set to always stay in multi-user mode unless unset\unchecked. Thanks in advance.
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ASKER
Hello John - You were correct. The user was does some Sales Tax entries and was not switching back. Thank you for your guidance.
ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for zargf8ns's comment #a40931981
for the following reason:
The expert was correct at every step. It took time to verify what the user was doing to cause the problem.
Accepted answer: 0 points for zargf8ns's comment #a40931981
for the following reason:
The expert was correct at every step. It took time to verify what the user was doing to cause the problem.
Since you said I had the correct answer, I think you should accept my answer instead of your own. I trust you will agree.
ASKER
That's what I meant to do. I thought I was accepting your answer. Sorry.
No problem - please go back and accept. Thanks.
When the second user comes in next, have the main user first close out of QuickBooks (so that no one is logged in). Now ask the second user to log in. Can the user log in?