this version of system recovery options is not compatible with the version of windows you are trying to repair

While trying to run a repair on Windows 7 from the CD I get the message "this version of system recovery options is not compatible with the version of windows you are trying to repair." the Bios is set to the default settings and there is only one HDD. Any suggestions?
yattaceAsked:
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rindiCommented:
Maybe you are trying to repair a 64bit version of Windows 7 with a 32bit repair CD or vice-versa?
jcimarronCommented:
yattace --
"While trying to run a repair... "

Yes. what is the repair procedure or tool?
nobusCommented:
it means that you are trying to repair the OS with another version - so, if i may ask :
what version is installed , and which one is on the repair DVD?

it can also help if you post the PC model
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noxchoGlobal Support CoordinatorCommented:
Was the CD created with the same version of Windows 7 as one you have installed? You get this message if you try to repair 32bit OS with 64bit Windows or when you try to repair Windows 7 Ultimate with Windows 7 Home made CD.
yattaceAuthor Commented:
I am using a Win 7 Pro SP1 Dell DVD on a Dell computer that was SUPPOSED to have Windows 7 on it already.
noxchoGlobal Support CoordinatorCommented:
Looks like this DVD is for a different version of Windows. What are you trying to do with this DVD? Fix some problems?
yattaceAuthor Commented:
trying to load windows from a system image
noxchoGlobal Support CoordinatorCommented:
If the image was taken with Windows Backup & Restore then you need a boot CD made with exactly the same bit and version which the installed Windows has.
Did the Dell officially sent this DVD to you?
Is the old system bootable?
yattaceAuthor Commented:
Same Bit version, Hardware checks out and the machine boots up.
noxchoGlobal Support CoordinatorCommented:
So in Windows - Properties you can see which version you have installed, right? Which one is this?

And on the DVD - do you have a folder called Sources? If yes then find there a file called EI.cfg
What is written there?
yattaceAuthor Commented:
Ok, NOW it won't boot into the OS. I may have to start a fresh load first.
rindiCommented:
If that is the case I suspect there is something wrong with the PC's HD, and enough of the OS was damaged to make it unrecognizable by the recovery media.

I'd use the disk manufacturer's diagnostic utility to find out the state of the disk (run the long test), and if it tells you it is bad, replace it. You'll find those diagnostics on the UBCD (provided it isn't an SSD). Also on the UBCD is memtest86+ which I'd also suggest running to make sure your RAM is OK:

http://mirror.sysadminguide.net/ubcd/ubcd535.iso
yattaceAuthor Commented:
I ended up having to reload to OS from scratch and delete all of the partitions.

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noxchoGlobal Support CoordinatorCommented:
Yes, that is also a solution. That's why I asked - what is your aim in booting from this DVD.
rindiCommented:
You should still test the disk using the manufacturer's diagnostic tool, or you'll get issues again if it is bad soon. There's not much point in installing to bad media.
nobusCommented:
here is what i use for diags on the disk -  Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
☠ MASQ ☠Commented:
Looks like you've already found your own workaround but fundamentally the error message means literally what it says. There's a mismatch between the install media and the installed system, this could be a pre-SP1 DVD used on an SP1 system or a generic single language, single version level, OEM DVD used with a different version level.  Your comment "SUPPOSED to have Windows 7 on it already" hints that the installed system might not be Dell and could be an imaged system from another source.  In any event if you get the problem again as others have already inicated the best route is the identify the installed system ProductID (this can be retrieved offline if the system isn't bootable) and then find or create a matching reinstallation or repair (the two aren't necessarily the same) DVD that matches that ID.
yattaceAuthor Commented:
worst case senario
Matty-CTCommented:
This question is over a year old and for an older OS but just posterity's sake I'd like to chime in. I was rebuilding a customer's PC today which incorporated multiple hard drives. I wasn't paying close enough attention during the Windows 7 install and Windows put the system boot loader on disk 0 while the OS was installed on disk 1. After discovering my error, I moved the system partition to disk 1, made it active, removed disk 0 and tried to boot. No dice. I wasn't too worried as I figured that I'd just boot to Windows DVD and do a startup repair.

However! I had installed SP1 after Windows install. Now, even though I used the exact same DVD media at install as during repair attempt, I got the error as described in the initial post. So far, messing around with a bunch of open source disk repair utilities hasn't fixed it. I'm going through a zillion install DVDs hanging around trying to find one with W7 and SP1 installed.
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