Problem on Android with website

Hi, My customer has a Galaxy smartphone, with android. When he touches the screen on the site on his phone, it shrinks down to the left to a really skinny screen.

http://clinica-americas.com  So my questions are:

1. Do you have a phone you can replicate this on? It just would be: go to the site, touch or swipe the screen, and the site will shrink to the left, suddenly taking up only 1/3 of the screen.

2. Can you help me solve this problem?

Thanks.
mel200Asked:
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Alexander BarryCommented:
What browser application is he using? Which Galaxy phone is it? May just be an application error with that particular phone model and application.

I would get the customer to try the website on a different browser program. (Google Chrome, Firefox, etc.) Sometimes these things are hard to replicate due to possible unique instances going on. But I would try to test the phone at as many unique instances as possible.
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mel200Author Commented:
Ok, thanks. I'll ask him those questions.
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hieloCommented:
I used genymotion (https://www.genymotion.com) to create an instance of a Galaxy S5.  When I go to the site above, the browser crashes.  It never finishes playing the banner animation.  I suggest you create a copy of the home page and save it to:
http://clinica-america.com/test-home.html

Then on that test page disable the banner completely (just to narrow down the problem) and see if the browser stops crashing.
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mel200Author Commented:
Ok, thanks for that. I do have some good answers from my client.

1. The phone is a Galaxy Note edge, i have also tried it in Galaxy note 3, galaxy S4 and iphone 5.
2. In all devices the problem appears just in services(http://clinica-americas.com/services.html), testimonials(http://clinica-americas.com/testimonials.html) and contact(http://clinica-americas.com/contact.php). It never happens in home, who we are(http://clinica-americas.com/who-we-are.html) and médicos(http://clinica-americas.com/about.html), even if i use the original browser from those phones or any other browser such as google Chrome, fire fox or photon browser.
3. So my question is, why i am able to see it correct in some pages and incorrect in others?

So I guess that makes the comment by hielo moot, because it doesn't happen on that page. I never knew it was only happening on certain pages. I guess we can all look and see what are the differences on those pages! :)
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mel200Author Commented:
I am comparing code, and the only real difference is: on who-we-are.html:
<section class="aboutusBtnsCntr clearfix contents" style="background-image:url(/images/watermark2.png);background-repeat: no-repeat;">

and on testimonials.html: <section class="contents">

Would that make the difference? On the first page there is no problem, and on the second page it is doing the skinny thing on touch or swipe.
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mel200Author Commented:
I'll answer my own question: no, because on another problem page, contact.html, it is:  <section class="contents">
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mel200Author Commented:
Hi, I had a pretty bad accident, and I have to sit still, rest and elevate my leg for at least a week, maybe longer. I will look at this later.
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Thomas Zucker-ScharffSolution GuideCommented:
My Galaxy S5 using Lollipop had no problem with this site.  I am using the Chrome browser for Android.
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mel200Author Commented:
Thanks for checking.... I guess I need to find someone who has the issue?
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Thomas Zucker-ScharffSolution GuideCommented:
Yes and check both the version of the OS and the browser. I imagine that the builtin browser may have more difficulty,  but that is mere speculation. I never used it (except in the store on an S3), and haven't looked back since.
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mel200Author Commented:
My customer has the issue. I meant someone on here who has the issue. :)
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mel200Author Commented:
My customer just said: I have tried other devices, galaxy s4, note 3 and 4 and iphone 5 and all of them show the problem.
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Thomas Zucker-ScharffSolution GuideCommented:
I can't replicate the problem, but I would guess it has something to do with the way in which the site is programmed to recognize the browser/platform.  Problems generally occur when the site uses the user-agent to identify the device that  is accessing it.  

The best way I can test what is going on is by using Opera with User Agent Switcher installed.  I select Note tablet or Galaxy S3 as the user agent to spoof and then access the site.  Using a Dell XPS 12 convertible Laptop, I noticed the following:

1.  Both in tablet mode, and laptop mode the website works fine EXCEPT the Services link does NOT display a dropdown menu but just goes to the main services page
2.  Swiping does nothing except make the window smaller as it is supposed to do when using a windows touchscreen device.
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mel200Author Commented:
Thanks very much.  I will have him send a screenshot, maybe you can confirm that is what it is supposed to do?
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Thomas Zucker-ScharffSolution GuideCommented:
Confirm which thing?
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mel200Author Commented:
"Swiping does nothing except make the window smaller as it is supposed to do when using a windows touchscreen device."

I want to make sure that what he is seeing is normal.
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Thomas Zucker-ScharffSolution GuideCommented:
I just retested in tablet mode using the spoofing agent as a Galaxy S3.  There is a definite problem.  It now occurs with all agents.  The page needs to be refreshed or it looks wrong.  Here is a video of what I see on my computer, on my laptop and in tablet view on the laptop.  All are using Opera with User Agent Switcher add-in.    http://www.screencast.com/t/TMBi9g6nGM
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Thomas Zucker-ScharffSolution GuideCommented:
Okay.  The getting smaller can be tested easily.  If there is more than one application open he should see each one in a separate portion of the screen.  Tapping on any one will make it full screen.
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mel200Author Commented:
Ok, that is not good. But it is not the problem he is seeing. Any idea what this problem could be?
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mel200Author Commented:
I am still waiting for a screenshot, then hopefully we can solve this. thanks.
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mel200Author Commented:
Hi, here are the before and after shots. He opens the page, sees before.png, and when he touches or swipes it, he gets after.png. That isn't normal, right?
after.png
before.png
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mel200Author Commented:
Thanks. I am reopening this at the advice of the administrators, but wanted to give you credit for helping so much.
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