Avatar of mattmcg
mattmcg
 asked on

VPN printing slowed by new print server

We use Cisco AnyConnect for our VPN into our office.  A few users print to LAN printers while connected since we don't allow local printing while connected to the VPN.  They had been printing through a Windows 2003 print server without issue.  But now when the print through the new Windows Server 2012R2 print server print response have slowed greatly. While in any application, lets say MS Word, and they print now it will sit in the application with the print dialog box open for several minutes before eventually responding. It has been known to hang the application too.

I do not believe this is a VPN issue - unless there is some new setting within the ASA that needs to be changed to accommodate the new 2012R2 print server.  It is not the content nor is it their internet connection - both are constants prior to and after the print server migration. To me it sounded like a print server issue but I'm not quite sure where to start looking.  

Ideas?
Windows Server 2012VPNCiscoPrinters and Scanners

Avatar of undefined
Last Comment
Admicom

8/22/2022 - Mon
Benjamin Van Ditmars

Check this document. https://support.microsoft.com/en-us/kb/2996807
looks like the problem is the server not the client asa or client vpn
ASKER CERTIFIED SOLUTION
wyliecoyoteuk

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
mattmcg

ASKER
Remote access management is not running on the Windows server. So Remote Access management service (RaMgmtSvc.dll) does not leaks memory. The Windows server is a Print server that is being used via a VPN connection where I run into issues.

I am testing a printer by disabling SNMP on it and then will try printing again.
Admicom

The version is x64, everything seems to be OK, i download the right hotfix but it does not want to install...
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck