quickbooks error 19602 31981
I have a friend that has quickbooks running and having problems where is gives an unrecoverable error with code 19602 31981
I am unsure what this is caused by and how to correct it? Quickbooks running on windows 7 Quickbooks version 2012.
I am unsure what this is caused by and how to correct it? Quickbooks running on windows 7 Quickbooks version 2012.
First, make sure you have a local copy of the Company File on the computer you did the QuickBooks repair. If QuickBooks is only on one computer, make a backup copy of the database.
From the above instructions, can you open QuickBooks? Yes / No.
If yes, open the local (backup) copy of the Company file (do not use Recent).
Now select File, Utilities, and do a rebuild of the Company File. This will repair the database.
Now move the repaired database back to the company file location.
From the above instructions, can you open QuickBooks? Yes / No.
If yes, open the local (backup) copy of the Company file (do not use Recent).
Now select File, Utilities, and do a rebuild of the Company File. This will repair the database.
Now move the repaired database back to the company file location.
ASKER
The quickbooks database lives on a linux server and is used in multi user mode. There are 4 computers using the files but only one of the has this error! I can go through the repair process but would it make sense that only one of the computers has the problem.
ASKER CERTIFIED SOLUTION
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As I noted above, you need to repair the QB installation files on the problem computer. This has nothing to do with the data files on the server.
If a Repair does not work (it does not always), you need to reinstall QuickBooks.
Make sure you have a valid backup of the company file - then:
1.On your keyboard, press Windows + E to open the Computer window.
2.Click Uninstall or change a program.
3.Select QuickBooks.
4.Once QuickBooks is selected, click Uninstall/Change.
5.In the QuickBooks Installation window, click Next, select the Repair radio button, click Next, click Repair.
6.Click Finish. Your installation of QuickBooks should now be repaired.
7 Restart your system and then open QuickBooks and see how it responds.