Problem: control.exe - Bad Image

My client gets this message (attached) a number of times when booting up.

Can anyone advise on how to fix it.

I don't want to be ungrateful but please don't refer me to websites unless you have some experience with the suggested solution.

Thanks in advance.
Clive BeatonAccess DeveloperAsked:
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JohnBusiness Consultant (Owner)Commented:
apphelp.dll is a legitimate file and it appears to be damaged.

You do not tell us what system you are running, so let us assume it is a currently supported system.

Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Allow to complete, shut down, start up and test.

Please let us know whether SFC worked and tell us what operating system.
Clive BeatonAccess DeveloperAuthor Commented:
Thanks, John.

I'll try it and get back to you.  OS is Win 7 Home.

If there is no missing or corrupted file detected after the SFC scan you can do a system restore to an earlier date before that message start popping up.  That's an easy way out.

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Clive BeatonAccess DeveloperAuthor Commented:
Thanks, Wayne.

Woulda been good except dear client had never done any type of backup.

Clive BeatonAccess DeveloperAuthor Commented:

I ran SFC/SCANNOW and it found errors that it could not fix.  It looks like it got to 47% and stopped.  Image attached.

JohnBusiness Consultant (Owner)Commented:
It is fairly common that SFC won't correct all errors on one pass (sometimes even two), but it should complete. This says something else is wrong.

You can try Windows 7 Repair Install. You can boot from the Windows 7 DVD and select Repair. Here is a Seven Forums Tutorial to assist.

Be very sure to back up before doing this and if you cannot do a Repair Install, then back up the computer completely, format, install Windows, set it up and restore the data.

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Clive BeatonAccess DeveloperAuthor Commented:
Thanks very much, John.
Very helpful and much appreciated.
JohnBusiness Consultant (Owner)Commented:
Clive - you are very welcome and I was happy to help.
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