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Problem: control.exe - Bad Image

My client gets this message (attached) a number of times when booting up.

Can anyone advise on how to fix it.

I don't want to be ungrateful but please don't refer me to websites unless you have some experience with the suggested solution.

Thanks in advance.
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John

apphelp.dll is a legitimate file and it appears to be damaged.

You do not tell us what system you are running, so let us assume it is a currently supported system.

Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Allow to complete, shut down, start up and test.

Please let us know whether SFC worked and tell us what operating system.

Clive Beaton

ASKER

Thanks, John.

I'll try it and get back to you. OS is Win 7 Home.

Clive

Wayne88

If there is no missing or corrupted file detected after the SFC scan you can do a system restore to an earlier date before that message start popping up. That's an easy way out.

Wayne

Clive Beaton

ASKER

Thanks, Wayne.

Woulda been good except dear client had never done any type of backup.

Clive

Clive Beaton

ASKER

John,

I ran SFC/SCANNOW and it found errors that it could not fix. It looks like it got to 47% and stopped. Image attached.

Clive
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ASKER CERTIFIED SOLUTION

John

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