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Internet access in corporate environment

Dear experts,

I am always wanted to know about these 3 addons in our domain computers. These implementations are done by the application and security guys and I am not involved from the network side.

I want to know what does each application do the computers.

We have implemented Mcafee antivirus and HOst intrusion detection.
We have implemented something on the IE known as Zscaler and it is string *.pac on the IE LAN settings that the desktop guys need to put to give access to the internet.

The other issue I have some users are not able to access websites but we can ping them. What does that mean. When I disable HIPs the site will work.

Another issue I have is some users try to access an internet site but when I ping the site I dont get any replies. Is that a firewall blocking it.

What will be the function of Zscaler in this scenario. Again I am not a desktop person but I want to clarify and give information on it to technicians interms of training.

Thanks, Habib
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schaps
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That is good explanation.

Do you have any steps to follow if I have a blocked site. I have users who pointed out the issue and I do not know how to troubleshoot inroder to forward requests to the right team.