Outlook Add on Error

Updated Office to 2013 and now getting error :
An error has occurred in the code of the plug-in for Add-in Express (plug-in ID = 441d6d15-71c6-43f7-89af-b56ea1516dae).

I tried unchecking : CardScan add-in ; & no error came up.  Re-checked : error came up ,

How do I fix?
Thanks ,

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Scott CSenior EngineerCommented:
Check to see if the add-on has an update.  Failing that, there isn't much you can do.

The code written for an earlier version of office obviously isn't compatible with the newer version.
mvalencia2003Author Commented:
Scanner is a CardScan 800c , is there a version of software/drivers for Office 2013
Scott CSenior EngineerCommented:
Can't tell from their site.  You might want to contact them to see.


As the thing that changed is the office version, they'd be the ones you want to talk to.

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mvalencia2003Author Commented:
Thanks; contacting them -
FYI : even with error I was still able to scan business card.  Would like to fix errors though ,

mvalencia2003Author Commented:
they sent me update of software , version 9.2

Thanks ,,!!
Scott CSenior EngineerCommented:
Excellent.  Glad you are back up and running.
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