Link to home
Start Free TrialLog in
Avatar of synsol9550
synsol9550

asked on

Windows 8 user forgot password

Lenovo Yoga laptop user has forgotten password.  Laptop does not have CD, and does not see or boot from USB drive.  Any suggestions are appreciated.
Avatar of Wayne88
Wayne88
Flag of Canada image

Can you go into safe mode as another admin user?  If yes, then you can change a user password from there.  Otherwise, you may have to buy a USB CD/DVD portable player and boot using the CD/DVD using a password recovery tool.

Also check, 7 Free Windows Password Recovery Tools: http://pcsupport.about.com/od/toolsofthetrade/tp/passrecovery.htm
When/if you get a portable optical drive to boot from use this utility to reset the password.

https://4sysops.com/archives/reset-windows-8-1-password-with-the-free-tool-ntpasswd/
If you can't get that to work, as long as the drive isn't encrypted, you can slave the drive off of another computer, copy out the user's data, and perform a wipe and rebuild.

Not ideal, but it will get the job done.

What you may also want to do once you get this resolved, it to create a secondary admin account to where only you know the password.  That way as was suggested above, you can log in and reset the forgotten password.

I do this for my home-based customers and it has worked very well.
ASKER CERTIFIED SOLUTION
Avatar of rindi
rindi
Flag of Switzerland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
The yoga is an instantgo-device which means, it allows uefi booting only.
The external usb is your best bet. Use a setup dvd, do the old utilman trick and you have it back.