Surface Pro will not connect to network after upgrading to Windows 10

I have a Surface Pro (original version) that was running 8.1. I recently upgraded to Windows 10 through the Microsoft upgrade site. The upgrade worked normally as I have upgraded 4 other machines before this one. Each machine has gone flawlessly. With this one, after rebooting for the final time, I have lost network connectivity. In fact, I don't show any network adapters in the control panel/Network and Sharing at all.
If I go to the device manager, I have a Marvell Avastar Wireless Composite Device and my docking station Surface Ethernet Adapter. There are no exclamation points in the device manager so I am not sure where to turn next.
Any ideas?
Thomas AnthonySecurity AdministratorAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
First remove the docking station.

Second, using another machine, get the updated network drives for your Surface Pro (may only be wireless without the docking station).

Uninstall the wireless driver and install the updated driver.

Try that and see if you now have network.

It is possible the upgrade to Windows 10 did not work correctly.
Thomas AnthonySecurity AdministratorAuthor Commented:
Thanks for the reply. I have not been able to find a Windows 10 Marvell driver for the Surface so I tried an external wireless USB network device. No luck. In fact, it works on another Windows 8 Surface but no Windows 10 drivers for that one either.
Guess we are not ready for prime time.
JohnBusiness Consultant (Owner)Commented:
I have a spare wireless USB device (Asus) and it works fine.

I would suggest at this point that the Windows 10 Upgrade went wrong.

If you can, roll back to Windows 8, do a Windows 8 Refresh (keeps your data and makes you reinstall most software), then upgrade to Windows 10, and install your software.
Active Protection takes the fight to cryptojacking

While there were several headline-grabbing ransomware attacks during in 2017, another big threat started appearing at the same time that didn’t get the same coverage – illicit cryptomining.

JohnBusiness Consultant (Owner)Commented:
I assume the other 4 machine were also Surface Pro machines. If not, please post back.
Thomas AnthonySecurity AdministratorAuthor Commented:
No, they were laptops. This is the only Surface I have done so fare. Have 10 to go but all of the rest are Pro 3s. I wonder if this being a first generation has something to do with it.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update. It is possible that the Surface Pro is not Windows 10 compatible if it was an earlier one. I don't know who made the hardware.

If you can, try what I suggest. The worst that can happen is that is stays with Windows 8.1 (which works fine).
JohnBusiness Consultant (Owner)Commented:
From ZD Net just today


it appears Windows 10 works on newer Surface Pro 3 machines. So maybe your model is too early, and maybe there was a problem prior to upgrade.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Thomas AnthonySecurity AdministratorAuthor Commented:
Yes, it appears there are no upgraded drivers for the original Surface so we will revert back to Windows 8.1 and leave it.
Thanks for your quick response.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.