Cannot install Office 2010
Folks,
I upgraded to Win 10 from Win 7. Under Win 7 Microsoft Office 2010 Pro was working fine. After I upgraded Windows and launched Excel I was told to enter in my product key, which I did. That was not recognized. So I have been working with MS all day. The product key is good per MS. I have downloaded several different files MS gave me to use and the installation still fails. I get this screen:
FixIt did not work (MS tried that). I deleted every occurrence of Office 2010 from the registry - that did not work. Office 2010 was uninstalled and does not show up under Programs and Features. I have not deleted the Microsoft folder under Programs (86). I'm pretty much out of ideas.
I upgraded to Win 10 from Win 7. Under Win 7 Microsoft Office 2010 Pro was working fine. After I upgraded Windows and launched Excel I was told to enter in my product key, which I did. That was not recognized. So I have been working with MS all day. The product key is good per MS. I have downloaded several different files MS gave me to use and the installation still fails. I get this screen:
FixIt did not work (MS tried that). I deleted every occurrence of Office 2010 from the registry - that did not work. Office 2010 was uninstalled and does not show up under Programs and Features. I have not deleted the Microsoft folder under Programs (86). I'm pretty much out of ideas.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Folks,
None of your suggestions worked. Microsoft worked on this yesterday to no avail. I'm not saying that there is not a solution but what could it be? I believed that when I upgraded to Win 10 all my applications would continue to work - well they do except Microsoft's Office 2010 Pro. How ironic can that be!
I've elected to trash 2010 Pro ad move to 2013 UNLESS someone has a different solution. Let me see how the day plays out before I close and award points please.
Thanks
None of your suggestions worked. Microsoft worked on this yesterday to no avail. I'm not saying that there is not a solution but what could it be? I believed that when I upgraded to Win 10 all my applications would continue to work - well they do except Microsoft's Office 2010 Pro. How ironic can that be!
I've elected to trash 2010 Pro ad move to 2013 UNLESS someone has a different solution. Let me see how the day plays out before I close and award points please.
Thanks
ASKER
Folks,
I finally found a Microsoft tool that fixed the problem. Here's the url:
https://support.microsoft.com/en-us/kb/290301
I finally found a Microsoft tool that fixed the problem. Here's the url:
https://support.microsoft.com/en-us/kb/290301
ASKER
thank you all for hanging in there! I am very grateful
@fh_freese - You are very welcome and I was happy to help.
ASKER