Cannot install Office 2010

I upgraded to Win 10 from Win 7. Under Win 7 Microsoft Office 2010 Pro was working fine. After I upgraded Windows and launched Excel I was told to enter in my product key, which I did. That was not recognized. So I have been working with MS all day. The product key is good per MS. I have downloaded several different files MS gave me to use and the installation still fails. I get this screen:
Office errorFixIt did not work (MS tried that). I deleted every occurrence of Office 2010 from the registry - that did not work. Office 2010 was uninstalled  and does not show up under Programs and Features. I have not deleted the Microsoft folder under Programs (86). I'm pretty much out of ideas.
Frank FreeseAsked:
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JohnBusiness Consultant (Owner)Commented:
I think Office 2010 should work with Windows 10. Office 2013 DOES work with Windows 10.

Uninstall Office 2010 completely. Shut down. Start up and now try to install Office 2010 again. If it install, update ALL the Service Packs and patches.

If you continue to have issues, consider upgrading to Office 2013 which does work.
*** Hopeleonie ***IT ManagerCommented:
You have not installed Office successfully. I had the same problem once.


Uninstall Office


type regedit in the search and press Enter


If you have these two registry subkeys:

right-click on the registry subkey and click Delete to delete those keys.


Now open the "C:\Program Files" folder
If it exists, rename the "Microsoft Office" to "Microsoft Office OLD"

If it exists, rename "OfficeUpdate" to "OfficeUpdateOLD"

If it exists, rename "OfficeUpdate14" to "OfficeUpdate14OLD"

and delete them after Office 2010 is installed successfully.


Type %Temp% in the Windows Explorer and and press Enter. Empty the Temp folder


Now try to install Office 2010 again

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Frank FreeseAuthor Commented:
thanks I'll try this and let you know
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Frank FreeseAuthor Commented:
None of your suggestions worked. Microsoft worked on this yesterday to no avail. I'm not saying that there is not a solution but what could it be? I believed that when I upgraded to Win 10 all my applications would continue to work - well they do except Microsoft's Office 2010 Pro. How ironic can that be!
I've elected to trash 2010 Pro ad move to 2013 UNLESS someone has a different solution. Let me see how the day plays out before I close and award points please.
Frank FreeseAuthor Commented:
I finally found a Microsoft tool that fixed the problem. Here's the url:
Frank FreeseAuthor Commented:
thank you all for hanging in there! I am very grateful
JohnBusiness Consultant (Owner)Commented:
@fh_freese - You are very welcome and I was happy to help.
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