Wake from Sleep - Laptop Unresponsive
Dell XPS L502x (2011). Originally installed with Windows 7. Clean install of Win 8, upgrade to 8.1, clean install Windows 10.
This issue has been happening since definitely Win 8 and possible Win 7 (tho my memory isn't that good).
My Issue: Laptop goes to sleep. Power button is flashing (indicating sleep). I press the Power button, which now goes solid and it looks to be booting up, however the screen never turns on. I use the touchpad, keyboard etc but nothing happens. Even looked at a remote connection doesn't work but it is always offline.
I've attached the POWERCFG /ENERGY analysis. Yes there are quite a few errors reported but they are related to being on the "high performance" profile and obviously not energy effcient. However one of you may see something I haven't.
My Question: Is there a fix for this or is the best solution to disable sleep and hibernate instead? If there's any issues with that let me know.
Thanks Everyone
energy-report.html
This issue has been happening since definitely Win 8 and possible Win 7 (tho my memory isn't that good).
My Issue: Laptop goes to sleep. Power button is flashing (indicating sleep). I press the Power button, which now goes solid and it looks to be booting up, however the screen never turns on. I use the touchpad, keyboard etc but nothing happens. Even looked at a remote connection doesn't work but it is always offline.
I've attached the POWERCFG /ENERGY analysis. Yes there are quite a few errors reported but they are related to being on the "high performance" profile and obviously not energy effcient. However one of you may see something I haven't.
My Question: Is there a fix for this or is the best solution to disable sleep and hibernate instead? If there's any issues with that let me know.
Thanks Everyone
energy-report.html
ASKER
Hi John,
Ah it was set to sleep but I changed the profile to high performance before running that. I'll change it to "balanced (recommended)" and re-run the profile.
This is a clean install of Windows 10. Actually I upgraded from 8.1 and then did a refresh (without saving files).
I don't have Dell power manager installed however i did have that up to date on 8.1 and it still had the same issue.
Ah it was set to sleep but I changed the profile to high performance before running that. I'll change it to "balanced (recommended)" and re-run the profile.
This is a clean install of Windows 10. Actually I upgraded from 8.1 and then did a refresh (without saving files).
I don't have Dell power manager installed however i did have that up to date on 8.1 and it still had the same issue.
Is there a Power Manager Driver (Device Manager, system devices) that you can upgrade?Nothing is flagged in Device Manager nor anything called Power Manager. Wouldn't the latest drivers be installed given I only installed this yesterday?
ASKER
Balanced (Recommended) power profile with analysis attached
energy-report.html
energy-report.html
There is usually a great long list in System Devices. Mine is listed as Lenovo PM device.
The report does say device drivers are missing. You might check the Dell site for these.
ASKER
It is for a multimedia device I can't identify and the Dell drivers do not work
It may be a Dell issue. Let's see if other weigh in.
I've seen lots of hardware where power-management just didn't work properly, because of buggy mainboards. In rare cases BIOS upgrades can fix that, but those cases are really rare.
what happens if you set it to high performance ?
ASKER
John: It could be a Dell issue, not sure how we identify that?
Rindi: I'll check my BIOS version and if there's an upgrade. I was in the BIOS before and there's no PM settings to tweak so can't go down that path.
Nobus: If I put it to high performance it never goes to sleep...
Rindi: I'll check my BIOS version and if there's an upgrade. I was in the BIOS before and there's no PM settings to tweak so can't go down that path.
Nobus: If I put it to high performance it never goes to sleep...
ASKER
http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=0VRMP&fileId=3080904365&osCode=WW1&productCode=xps-l502x&languageCode=EN&categoryId=BI
Dell XPS L502X System BIOSCould be me? I'm on A12 but the date being reported in my system is 7 Sep 2012
This package provides the Dell System BIOS Update and is supported on Dell XPS L502X for Windows and DOS Operating Systems.
Fixes & Enhancements
Fixes
- Fixed issue when system resume from S4 automatically after upgrading to Windows 8.
Last Updated
12 Dec 2013
ASKER
UPDATE: Reflashed the BIOS with A12 but the date is the same 7 Sep 2012
Would it be a nuts idea to flash with a previous version?
Would it be a nuts idea to flash with a previous version?
You say that when you try to wake it the lights flash like it is trying, but never gets there. does anything start to respond? Keyboard caps lock light? ping requests? etc...
also have you left it trying to respond for up to 15 minutes (to see if something times out)?
after you manually reset, does the windows error logs point to anything failing to respond. It sounds like it is having trouble waking a device (possibly graphics), which would likely be a driver issue.
Cheers
Andrew
also have you left it trying to respond for up to 15 minutes (to see if something times out)?
after you manually reset, does the windows error logs point to anything failing to respond. It sounds like it is having trouble waking a device (possibly graphics), which would likely be a driver issue.
Cheers
Andrew
ASKER
Thanks Andrew... Let me do some testing with what you've suggested and I'll post back
ASKER
BSOD: DPC_WATCHDOG_VIOLATION
Start menu, power, sleep.
Waited a few seconds to ensure laptop was asleep (power button slow flash) before turning on. Again looked like it came back on but unresponsive.
I have a usb hard drive plugged in so I'll attempt the same with it unplugged
Start menu, power, sleep.
Waited a few seconds to ensure laptop was asleep (power button slow flash) before turning on. Again looked like it came back on but unresponsive.
I have a usb hard drive plugged in so I'll attempt the same with it unplugged
ASKER
John: I also cannot find a Power Manager driver. Nothing with that name or shortened version thereof.
Out of interest have you tried Hybrid sleep mode http://www.howtogeek.com/102897/whats-the-difference-between-sleep-and-hibernate-in-windows/
Cheers
Andrew
Cheers
Andrew
ASKER
I'll have a look at hybrid mode.
UPDATE: From the event viewer, I get this when the laptop boots or tries to resume from sleep:
The driver \Driver\WUDFRd failed to load for the device HID\VID_1B96&PID_0006&MI_0
UPDATE: From the event viewer, I get this when the laptop boots or tries to resume from sleep:
The driver \Driver\WUDFRd failed to load for the device HID\VID_1B96&PID_0006&MI_0
ASKER
Found this re my BSOD: http://pc.net/helpcenter/answers/windows_8_dpc_watchdog_violation
Going to a previous BIOS version won't help. BIOS fixes for boards that don't properly support ACPI and APM features or that are buggy are very rare. If you have such a board you just have to live with it.
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ASKER
Fair enough. I just want to identify it one way or another.
There's nothing in the Windows logs other than what I've mentioned with the touchscreen. I tried installing other drivers for this with the same result.
BSOD happens with no external usb devices plugged in
There's nothing in the Windows logs other than what I've mentioned with the touchscreen. I tried installing other drivers for this with the same result.
BSOD happens with no external usb devices plugged in
could be a video problem
try running burninTest : http://www.passmark.com/download/index.htm
try running burninTest : http://www.passmark.com/download/index.htm
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ASKER
Powercfg says S3 is supported but none of the other modes (S2, S1 or S0) but you think otherwise?
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Well, Good News or Bad News, depending on your perspective.
I just upgraded my retired, elderly ThinkPad from Windows 7 Pro 64-bit to Windows 10 Pro 64-bit. I had to uninstall quite a few old software applications and drivers (as I think one might expect).
But I now have it running smoothly and I can suspend and then wake up properly.
So I am sure your problem is a Dell / hardware issue and not a Windows 10 issue.
I just upgraded my retired, elderly ThinkPad from Windows 7 Pro 64-bit to Windows 10 Pro 64-bit. I had to uninstall quite a few old software applications and drivers (as I think one might expect).
But I now have it running smoothly and I can suspend and then wake up properly.
So I am sure your problem is a Dell / hardware issue and not a Windows 10 issue.
ASKER
It's looking more and more like a driver issue. I'll get in contact with Dell but I don't expect much to come from that. The computer used to sleep ok in Windows 7 and possibly Windows 8 (but not 8.1) so i suspect "they" haven't written the drivers yet.
Speaking of which, what is the hardware that needs the driver to enable the computer to resume from sleep? If that's too hard to identify then I'll just go with hibernate and disable sleep altogether.
Speaking of which, what is the hardware that needs the driver to enable the computer to resume from sleep? If that's too hard to identify then I'll just go with hibernate and disable sleep altogether.
I have no doubt that it is a hardware/driver issue. I think you have reached the best solution so far which is use hibernate instead.
Cheers
Andrew
Cheers
Andrew
ASKER
Disabled sleep and going with hibernate for all power profiles. Given the age of the laptop that's probably the best I can hope for at this point.
Thanks to all, really appreciated your input on this.
Thanks to all, really appreciated your input on this.
It's the ACPI/APM extensions of the mainboard which sometimes can be enabled/changed in the BIOS that control powermanagement.
ASKER
Thanks rindi but there's none of those options in bios for me. I had them with my desktop but not since I've had the laptop
Laptop BIOS's are often pretty cut-down and simple...
Is there a Dell power manager you can upgrade?
Is there a Power Manager Driver (Device Manager, system devices) that you can upgrade?
Failing that, this issue has been known to affect Dell machines without resolution, so it may be better to leave sleep and hibernation disabled. Let's see what others say.