Wake from Sleep - Laptop Unresponsive

Dell XPS L502x (2011).  Originally installed with Windows 7.  Clean install of Win 8, upgrade to 8.1, clean install Windows 10.

This issue has been happening since definitely Win 8 and possible Win 7 (tho my memory isn't that good).

My Issue: Laptop goes to sleep.  Power button is flashing (indicating sleep).  I press the Power button, which now goes solid and it looks to be booting up, however the screen never turns on.  I use the touchpad, keyboard etc but nothing happens.  Even looked at a remote connection doesn't work but it is always offline.

I've attached the POWERCFG /ENERGY analysis.  Yes there are quite a few errors reported but they are related to being on the "high performance" profile and obviously not energy effcient.  However one of you may see something I haven't.

My Question: Is there a fix for this or is the best solution to disable sleep and hibernate instead?  If there's any issues with that let me know.

Thanks Everyone
energy-report.html
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RobOwner (Aidellio)Asked:
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JohnBusiness Consultant (Owner)Commented:
How does it go to sleep?  The report says "The computer is not configured to automatically sleep after a period of inactivity"

Is there a Dell power manager you can upgrade?
Is there a Power Manager Driver (Device Manager, system devices) that you can upgrade?  

Failing that, this issue has been known to affect Dell machines without resolution, so it may be better to leave sleep and hibernation disabled.  Let's see what others say.
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RobOwner (Aidellio)Author Commented:
Hi John,

Ah it was set to sleep but I changed the profile to high performance before running that.  I'll change it to "balanced (recommended)" and re-run the profile.

This is a clean install of Windows 10.  Actually I upgraded from 8.1 and then did a refresh (without saving files).

I don't have Dell power manager installed however i did have that up to date on 8.1 and it still had the same issue.

Is there a Power Manager Driver (Device Manager, system devices) that you can upgrade?  
Nothing is flagged in Device Manager nor anything called Power Manager.  Wouldn't the latest drivers be installed given I only installed this yesterday?
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RobOwner (Aidellio)Author Commented:
Balanced (Recommended) power profile with analysis attached
energy-report.html
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JohnBusiness Consultant (Owner)Commented:
There is usually a great long list in System Devices. Mine is listed as Lenovo PM device.
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JohnBusiness Consultant (Owner)Commented:
The report does say device drivers are missing. You might check the Dell site for these.
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RobOwner (Aidellio)Author Commented:
It is for a multimedia device I can't identify and the Dell drivers do not work
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JohnBusiness Consultant (Owner)Commented:
It may be a Dell issue. Let's see if other weigh in.
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rindiCommented:
I've seen lots of hardware where power-management just didn't work properly, because of buggy mainboards. In rare cases BIOS upgrades can fix that, but those cases are really rare.
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nobusCommented:
what happens if you set it to  high performance ?
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RobOwner (Aidellio)Author Commented:
John: It could be a Dell issue, not sure how we identify that?

Rindi: I'll check my BIOS version and if there's an upgrade.  I was in the BIOS before and there's no PM settings to tweak so can't go down that path.

Nobus: If I put it to high performance it never goes to sleep...
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RobOwner (Aidellio)Author Commented:
http://www.dell.com/support/home/au/en/audhs1/Drivers/DriversDetails?driverId=0VRMP&fileId=3080904365&osCode=WW1&productCode=xps-l502x&languageCode=EN&categoryId=BI
Dell XPS L502X System BIOS

This package provides the Dell System BIOS Update and is supported on Dell XPS L502X for Windows and DOS Operating Systems.
Fixes & Enhancements
Fixes
- Fixed issue when system resume from S4 automatically after upgrading to Windows 8.

Last Updated
12 Dec 2013
Could be me?  I'm on A12 but the date being reported in my system is 7 Sep 2012
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RobOwner (Aidellio)Author Commented:
UPDATE: Reflashed the BIOS with A12 but the date is the same 7 Sep 2012

Would it be a nuts idea to flash with a previous version?
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Andrew DavisManagerCommented:
You say that when you try to wake it the lights flash like it is trying, but never gets there. does anything start to respond? Keyboard caps lock light? ping requests? etc...

also have you left it trying to respond for up to 15 minutes (to see if something times out)?

after you manually reset, does the windows error logs point to anything failing to respond. It sounds like it is having trouble waking a device (possibly graphics), which would likely be a driver issue.

Cheers
Andrew
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RobOwner (Aidellio)Author Commented:
Thanks Andrew... Let me do some testing with what you've suggested and I'll post back
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RobOwner (Aidellio)Author Commented:
BSOD: DPC_WATCHDOG_VIOLATION

Start menu, power, sleep.

Waited a few seconds to ensure laptop was asleep (power button slow flash) before turning on. Again looked like it came back on but unresponsive.

I have a usb hard drive plugged in so I'll attempt the same with it unplugged
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RobOwner (Aidellio)Author Commented:
John: I also cannot find a Power Manager driver. Nothing with that name or shortened version thereof.
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Andrew DavisManagerCommented:
Out of interest have you tried Hybrid sleep mode http://www.howtogeek.com/102897/whats-the-difference-between-sleep-and-hibernate-in-windows/

Cheers
Andrew
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RobOwner (Aidellio)Author Commented:
I'll have a look at hybrid mode.

UPDATE: From the event viewer, I get this when the laptop boots or tries to resume from sleep:
The driver \Driver\WUDFRd failed to load for the device HID\VID_1B96&PID_0006&MI_01&Col02\8&22862244&1&0001.This is my touchscreen
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RobOwner (Aidellio)Author Commented:
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rindiCommented:
Going to a previous BIOS version won't help. BIOS fixes for boards that don't properly support ACPI and APM features or that are buggy are very rare. If you have such a board you just have to live with it.
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Andrew DavisManagerCommented:
Check / update relevant drivers. The bsod only happened when the usb was plugged in.  Is that correct?
If so it could just be a red herring.
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RobOwner (Aidellio)Author Commented:
Fair enough. I just want to identify it one way or another.

There's nothing in the Windows logs other than what I've mentioned with the touchscreen. I tried installing other drivers for this with the same result.

BSOD happens with no external usb devices plugged in
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nobusCommented:
could be a video problem
try running burninTest : http://www.passmark.com/download/index.htm
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David Johnson, CD, MVPOwnerCommented:
Your drivers do not support suspend/resume go after dell to get better drivers.   They are all in red in the power config report.
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JohnBusiness Consultant (Owner)Commented:
There have  been a lot of Dell problems with Suspend and Hibernate - this is not the first one here. If you can live without (at least for now) disable and then wait for fixes from Dell.
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RobOwner (Aidellio)Author Commented:
Powercfg says S3 is supported but none of the other modes (S2, S1 or S0) but you think otherwise?
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RobOwner (Aidellio)Author Commented:
The system hibernates ok (albeit I have to run shutdown /h from the command line because it doesn't appear on the start menu).

So for the moment, I'll change the power profiles so that sleep is disabled and the system hibernates instead of sleep.  Minor inconvenience at the end of the day.
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JohnBusiness Consultant (Owner)Commented:
Well, Good News or Bad News, depending on your perspective.

I just upgraded my retired, elderly ThinkPad from Windows 7 Pro 64-bit to Windows 10 Pro 64-bit. I had to uninstall quite a few old software applications and drivers (as I think one might expect).

But I now have it running smoothly and I can suspend and then wake up properly.

So I am sure your problem is a Dell / hardware issue and not a Windows 10 issue.
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RobOwner (Aidellio)Author Commented:
It's looking more and more like a driver issue.  I'll get in contact with Dell but I don't expect much to come from that.  The computer used to sleep ok in Windows 7 and possibly Windows 8 (but not 8.1) so i suspect "they" haven't written the drivers yet.

Speaking of which, what is the hardware that needs the driver to enable the computer to resume from sleep?  If that's too hard to identify then I'll just go with hibernate and disable sleep altogether.
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Andrew DavisManagerCommented:
I have no doubt that it is a hardware/driver issue. I think you have reached the best solution so far which is use hibernate instead.

Cheers
Andrew
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RobOwner (Aidellio)Author Commented:
Disabled sleep and going with hibernate for all power profiles.  Given the age of the laptop that's probably the best I can hope for at this point.

Thanks to all, really appreciated your input on this.
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rindiCommented:
It's the ACPI/APM extensions of the mainboard which sometimes can be enabled/changed in the BIOS that control powermanagement.
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RobOwner (Aidellio)Author Commented:
Thanks rindi but there's none of those options in bios for me. I had them with my desktop but not since I've had the laptop
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rindiCommented:
Laptop BIOS's are often pretty cut-down and simple...
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