Granting "send as" permission to Outlook user with changed AD name ?


One of my user in AD has changed her name due to marital caused, therefore her previous AD name was DOMAIN\JJane changed into DOMAIN\JHenderson

The problem started when she got assigned to send email as, it is not possible no matter what I tried before and wait for more than one week.

I've granted her Send as permission from Exchange Server 2010 SP3 management console Full Access and Full Send As permission, I've checked that in AD Users Account and Computers, her newly renamed AD account has got Send As permission checked.

So how do I enable her to perform Send As from her Outlook 2010 as email ?

Note: I've tried with other username that hasn't changed, it works after 2 days

Exchange Server 2010 SP3 on premise
Outlook 2010 client on Windows 7 desktop
LVL 11
Senior IT System EngineerIT ProfessionalAsked:
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Andrew DavisManagerCommented:
can she send as useing OWA? (see ) for instructions.

If she can then the issue is at the client. Try removing the client settings. save. then add the client account back in. At worst you may need to create new profile.

If she cant, then the problem is at the server. Try removing her permission, then restart the exchange services, then add the setting back in.

Let me know how you go.

Senior IT System EngineerIT ProfessionalAuthor Commented:
Hi Andrew,
which exchange service that I need to restart ? does this cause outage to the rest of the users ?
David Johnson, CD, MVPOwnerCommented:
a restart will cause an outage but it will be a very short outage (minutes) which is well within a 5 9's SLA

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Andrew DavisManagerCommented:
if it is just a restart of the services. it will/should be less than 1 minute (few seconds) it will cause an outage to the clients, although most should be running offline sync so they will not even notice it.

i prefer to restart the service than do a full server reboot for this very reason.

Senior IT System EngineerIT ProfessionalAuthor Commented:
ok, which service that I need to restart in which role:

My guess is the Information Store service on Mailbox server role ?
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