Granting "send as" permission to Outlook user with changed AD name ?

Hi,

One of my user in AD has changed her name due to marital caused, therefore her previous AD name was DOMAIN\JJane changed into DOMAIN\JHenderson

The problem started when she got assigned to send email as HR@domain.com, it is not possible no matter what I tried before and wait for more than one week.

I've granted her Send as permission from Exchange Server 2010 SP3 management console Full Access and Full Send As permission, I've checked that in AD Users Account and Computers, her newly renamed AD account has got Send As permission checked.

So how do I enable her to perform Send As from her Outlook 2010 as HR@domain.com email ?

Note: I've tried with other username that hasn't changed, it works after 2 days

FYI:
Exchange Server 2010 SP3 on premise
Outlook 2010 client on Windows 7 desktop
LVL 11
Senior IT System EngineerIT ProfessionalAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Andrew DavisManagerCommented:
can she send as useing OWA? (see https://exchangeshare.wordpress.com/2009/07/06/exchange-2010-send-as-and-send-on-behalf-of-in-owa/ ) for instructions.

If she can then the issue is at the client. Try removing the client settings. save. then add the client account back in. At worst you may need to create new profile.

If she cant, then the problem is at the server. Try removing her permission, then restart the exchange services, then add the setting back in.

Let me know how you go.

Cheers
Andrew
Senior IT System EngineerIT ProfessionalAuthor Commented:
Hi Andrew,
which exchange service that I need to restart ? does this cause outage to the rest of the users ?
David Johnson, CD, MVPOwnerCommented:
a restart will cause an outage but it will be a very short outage (minutes) which is well within a 5 9's SLA

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Andrew DavisManagerCommented:
if it is just a restart of the services. it will/should be less than 1 minute (few seconds) it will cause an outage to the clients, although most should be running offline sync so they will not even notice it.

i prefer to restart the service than do a full server reboot for this very reason.

Cheers
Andrew
Senior IT System EngineerIT ProfessionalAuthor Commented:
ok, which service that I need to restart in which role:

My guess is the Information Store service on Mailbox server role ?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.