Yahoo address book does not show all addresses

I have been providing computer help for a 90 year old neighbor. Today her problem as me stumped.



She wants to delete Connie from her contacts because she has no idea who Connie is. She says there are about 20 addresses that she has never heard of.

I showed her how to edit her address book, but all the addresses look fine, none of the 20 bad addresses appear.


I exported the whole address book and searched the CSV file, and there was still no Connie, and none of the 20 bad addresses

I then composed a message, and clicked in the To: TEXTBOX and typed the letter "C"  and Connie shows up right after Charlie.   We played around there and could see many bad addresses.  But,, if we simply click on the word To:, the hyperlink shows whole address book, but only legitimate addresses.

So, there appear to be two address books, one which shows legitimate address and another one that shows weird addresses.

I hate yahoo with a passion, because I never got any good answers from the their official forums.  So I am hoping someone at expert-exchange can help tell me how to delete the 20 weird addresses

S
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rberkeConsultantAsked:
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JohnBusiness Consultant (Owner)Commented:
It could also be because of recent items and IE auto correct entries. You might consider clearing out temp files, cookies, and recent items to get rid of these entries. You can use Cookie View from Nirsoft to examine cookie contents.

You can look in Control Panel, Credential Manager to check but I do not think email addresses land there.

Is your friend using Outlook?  Outlook keeps autocomplete entries.
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rberkeConsultantAuthor Commented:
Nope, same problem from different computer using google chrome.  Yahoo is ugly.  No Outlook is not involved.
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JohnBusiness Consultant (Owner)Commented:
Then it is a cache / autocorrect / autocomplete or cookie issue. Look at resetting browsers to clear out temp data ( you can do this with IE and remove tracks) . Look at IE settings not to save any history or tracking. Look at cookies. There is no one button to do this, do you will have to do some work.
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Don ThomsonCommented:
Not sure if you can do it with Yahoo, but most email systems will let you delete remembered name by right clicking on the Name when it shows up and deleting the entry.

If that doesn't work then do a full search for the email address on you hard drive. Look for text within a file.

The problem with deleting all you cache and temp files with an 90 year old user is they will lose all the names that are correct  and get very frustrated when they go to email their family members and have to type in the full addresses when they are sending an email.
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rberkeConsultantAuthor Commented:
somehow I did not notice that Yahoo's autocomplete shows an X next to every suggested name.  Clicking on the X permanently deletes the suggestion,

So, I am closing this problem.

By the way, the client computer cache simply CANNOT be involved because the problem occurs when coming in from a different computer under a different operating system using a different browser.  The problem lies entirely with the www.yahoo.com web service.  It may very well be that Yahoo.com's server has cache that keeps those addresses, but that is also unlikely because by neighbor says that many of these weird names have been around over a year.
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rberkeConsultantAuthor Commented:
Ughh.  On my neighbors computer we tied deleteing several bad addresses. We got a message saying "Suggestion removed permanently" but on the next autocomplete operation the name still appears.  We tried deleting it 5 times, and it always reappeared.  We then closed the computer and tried accessing from another computer.  The addresses ARE gone.  So perhaps Yahoo just needs 10 or 15 minutes to process the change?  

I am not going to worry about it, but it certainly makes me glad that I don't  use Yahoo personally.

If my neighbor wasn't 92 years old, I would suggest she switch to something else.

Bob
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rberkeConsultantAuthor Commented:
The bad addresses came back and are now visible on 3 different computers.  I finally used yahoo/s online chat support and worked with a technician who said it was a known problem that affects a few other people.  The tech added my neighbor to the list of affected people and said we would be notified when a solution was found.  

Just for giggles, I found a coworker who also uses yahoo mail. It turns out she also has the same problem.  My guess is that this problem affects ALL yahoo users, bu that many of them have simply not noticed it.
 
So, my opinion of Yahoo is ever so slightly better -- mainly because their technician admits to a problem. If it ever gets solved, I will be amazed.
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