Windows 10 Update problems

A friend unwisely did the free upgrade to Win10 from Win7, and ended up with a mess.

Clicking File Explorer do nothing.
I can right click the desktop to create a shortcut to, for instance, Documents (and I can see files within that folder), and the shortcut is created. Dbl clicking the newly created shortcut yields a momentary doughnut then nothing.
Nothing happens when clicking on any of the recovery option.
Trying to run Task Manager yields an Entry point not found error.
It has Internet access and Edge works.
I can run a cmd prompt and see the user's files.

It's so early in the Win10 update game there's almost nothing available yet to help with troubleshooting.

I'm thinking wipe HD and reinstall Win7.

Any suggestions?

Thanks

MArk
markperl1Asked:
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JohnBusiness Consultant (Owner)Commented:
I am in the middle of an upgrade to Windows 10 Pro on an elderly (but excellent) Windows 7 Pro machine. It is upgrading fine, has restarted normally a couple of times (as Windows 10 will do) and is proceeding normally.

However, there are no guarantees and if there was an issue or shortcoming in the base machine, the upgrade may not have worked correctly.

Since you / they are willing to wipe / reinstall then try running SFC and DISM if necessary.

System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

If either of the above fail, then wipe clean and install Windows 7 properly. Before installing software or recovering data, make another decision to try Windows 10.

I have been running Windows 10 for 6 months and it seems fine.

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markperl1Author Commented:
OK, will try as soon as I can get access again to the PC.

I'm sure the upgrade has worked properly for millions, but these kind of problems are also to be expected.

Thanks

Mark
JohnBusiness Consultant (Owner)Commented:
My test machine just allowed my regular user name and password and let me keep my existing settings, so I think the update can work.

I am not convinced that millions survived with no problems. It looks like here and across the internet that there are lots of issues.

By the time you let me know here, I should be further along.

My work machine is a Windows 8.1 Pro laptop and there is no need to upgrade it at all because I will get a new Windows 10 laptop.
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JohnBusiness Consultant (Owner)Commented:
Ok, my computer (ThinkPad T61p Core 2 Duo 64-bit with 8 GB of memory and Windows 7 Pro 64-bit) just successfully restarted as Windows 10 Pro 64-bit. All is running.

I am now uninstalling old software that does not even work in Windows 8.

So I think the machine in question had problems or compatibility issues.
rindiCommented:
Windows 10 upgrade saves your old installation and you can return to that if something doesn't work properly. Also, if the current Windows 10 installation has properly activated (just check whether it is activated or not), you could also now just do a fresh Windows 10 installation, so it isn't like an upgrade, but rather a clean install. You just need the installation media for the windows version (Home, Pro, 32, 64 bit) which you can download using the tools from m$. As the PC already has been activated, it will now also activate automatically when you do a clean install. Just skip when it asks you foe the license key (it does that twice during the installation). A clean installation is more likely to work properly.
markperl1Author Commented:
Rindi

As I said in my original post, none of the recovery options. Click on them, and...nothing happens. They were the first things I tried.

Thanks

Mark
markperl1Author Commented:
John
SFC came up with errors it couldn't fix, so that's the end of the show...as expected. Back to Win7 and an admonishment to leave Win10 alone. This person isn't a techie and has no need for Win10.

Thanks for your help!

Mark
JohnBusiness Consultant (Owner)Commented:
@markperl1 - Thanks for the update. Something was wrong with the base computer. I just finished all the base work on upgrading my ThinkPad T61p and it is fully operational and working. Only the old wireless card does not work, but wired Ethernet works and everything else.
markperl1Author Commented:
Upgrading to a new OS has always been an iffy situation, and why I always do a clean install. One just never knows about any problems lurking in the OS or some driver that just doesn't work. Glad to hear of your good fortune getting your laptop upgraded and working!

Thank you!
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