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Blue Screen of death on a Citrix Server, how can I read the .dmp file?

Hello:

We have migrated to a new Citrix Farm about 1 month ago. The Servers and applications are working just fine. We have 3 Citrix Servers running Windows Server 2008 R2 Enterprise edition. We have these servers as virtual Servers running VMware 5.5 Update 2.

I just applied 2 windows updates on 2 of the 3 Citrix XenApp servers. One of the Citrix servers (Ctrix1) that I installed 2 Windows updates on got a Blue Screen of death about 10 minutes after I re-logged on to the server as administrator. The other Server (Citrix3) did not BSOD at all. Citrix1 has not had any problems since the BSOD; but, I would like to know why it triggered a BSOD.

I have the dump file c:\Windows\Minidump\080215-12620-01.dmp ; but, how can I open it to view the information inside? I certainly hope no more Problems comes up; but, I still want to analyze the .dump file.

I intentionally have not instlled any updates on the Citrix2 yet.

*** Hopeleonie ***

You can upload the dump for us if you want. Just zip the file Minidump and upload it here.

or

How to read the small memory dump file that is created by Windows if a crash occurs:
https://support.microsoft.com/en-us/kb/315263

NinjaStyle82

one I've seen suggested a lot is NirSoft Blue Screen View.

http://www.nirsoft.net/utils/blue_screen_view.html

Pkafkas

ASKER

Here is the file; but, I would like to be able to read the file myself as well. What does this .dmp file say?

I will try http://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks ; but, I do not understand how to use the other website to read the .dmp file.
080215-12620-01.dmp

Pkafkas

ASKER

Any good information from that .dmp file?

*** Hopeleonie ***

Do you use Fortinet (FortiClient Realtime Anti-Virus Protection) software?
Can you upload other minidumps?

Pkafkas

ASKER

1. Yes we do use Fortinet Anti-virus client.

2. There are no other mini-dump files.

*** Hopeleonie ***

Is Fortinet Anti-virus up to date?

Pkafkas

ASKER

Yes, it updates every day and it is updated today.

Pkafkas

ASKER

Here is the .dmp file.
071415-25584-01.dmp

*** Hopeleonie ***

No I do not mean the Antivirus definition (signatures) files. Is the Software it self up-to-date?

Pkafkas

ASKER

I have to apologize, the 'BSOD_07142015' is for a different case, please disregard 'BSOD_07142015'.

On the Citrix1 server, no the forticlient is not the newest software version.

But all 3 Citrix servers have the same old version.

The other 2 servers have not BSOD yet and the Citrix1 server has not done that in the past couple of days(8/2/2015).

Pkafkas

ASKER

The BSD has not happened since this case was opened. Sine 8/2/2015/

ASKER CERTIFIED SOLUTION

NinjaStyle82

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Pkafkas

ASKER

Hello everyone, my origianl question is regarding how to view a BSD .dump file.

"... have the dump file c:\Windows\Minidump\080215-12620-01.dmp ; but, how can I open it to view the information inside? ..."

can anyone provide any direction with that question? I would like to become mote self efficient, in reading those files, than creating a new case and asking someone else to read it for me.