Intel SATA RAID array rebuild

My client has a white box server with an Intel Desktop\Workstation\Server Express Chipset SATA RAID Controller. he had 1 drive go bad, he got another, turned it off and replaced the drive (didn't know if it's hot swap) turned it on, and no activity. I have no manual and see no utility to check on it. Does anyone know anything about this controller?

OS is 2008 R2 x64
Intel Driver version dated 11/19/2012
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John TsioumprisSoftware & Systems EngineerCommented:
Intel has a utility for administration of Intel RAID....look in the motherboard's CD
you need to give more info on the system :
if no brand - post the motherboard model + raid controller model
also, what type of Raid is this?
rebuilding is easy on raid 1
Update the drivers while you're at it. The correct management tool will be installed too:
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i would not update anything - while you have problems...
that seems to ask for more trouble - just my opinion
jconklin-ansinc-netAuthor Commented:
Found and loaded the Intel Rapid Storage Technology. Rebooted and logged into the array firmware and told it where to find the new drive. It said it would start and then complete in the operating system. However, the OS (which is on a different array) no longer boots. Troubleshooting that now. I can't think how loading a utility would cause an OS problem, could be coincidence.
jconklin-ansinc-netAuthor Commented:
It finally started working again after a couple more reboots. The drive took quite a while but finally got added. We are retiring this server so I'm not going to dig in any deeper.

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jconklin-ansinc-netAuthor Commented:
did not try any of the suggestions as the server started working after more reboots. no more time will be spent on this soon-to-be-retired server.
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